User Manual

75
Appendix
No.
Symptom
Description
Possible Reason
Solution
Tool
1
Unable to Boot
The device cannot
be normally
started after
installation
1. Check whether the power cord between
the main chassis and the detection door
plate and the AC220V power cord between
the door plate and the detection door plate
are properly plugged.
2. Check whether the power cord is
damaged, broken, bad contact, etc., and
whether the power supply of the main
chassis is normal.
1. Main board
fault
2. Circuit fault
Manual
operation
2
Screen off
The LCD screen or
digital board are
off
Check whether the connecting wire of the
connecting panel of the main board is
properly plugged.
Replace cable,
display, and
digital board.
Manual
operation
3
No people
counting
The number of
people displayed
as 0001 or 0000.
Open the camera of mobile phone. Make
the lens align with the dot on the door plate.
If the dot keeps flashing red, the infrared
emission is normal. And if there is no
flashing red dot, the infrared does not work
properly.
Replace the
infrared
component
Manual
operation
4
False Alarm
The alarm is
triggered when
there is no people
walk through
1. Check whether the environment around
the detector affects. Change the frequency.
2. There is direct sunlight on the infrared
component.
1. Replace the
infrared
component
2. Replace
installation
place
Manual
operation
5
Omitting alarm
No alarm when
walk through the
detector with
metal
The sensitivity is too low.
Adjust the
collection card
Manual
operation
Material
Emissivity
Human Skin
0.98
Printed Curcuit Board
0.91
Concrete
0.95
Ceramic
0.92
Rubber
0.95
Paint
0.93