User Manual
Table Of Contents
- Chapter 1 Basic Operation
- Chapter 2 Camera Settings
- Chapter 3 Live View
- Chapter 4 Recording and Playback
- 4.1 Recording
- 4.1.1 Configure Recording Parameters
- 4.1.2 Enable H.265 Stream Access
- 4.1.3 Manual Recording
- 4.1.4 Configure Recording Schedule
- 4.1.5 Configure Continuous Recording
- 4.1.6 Configure Motion Detection Triggered Recording
- 4.1.7 Configure Event Triggered Recording
- 4.1.8 Configure Alarm Triggered Recording
- 4.1.9 Configure Picture Capture
- 4.1.10 Configure Holiday Recording
- 4.1.11 Configure Redundant Recording and Capture
- 4.1.12 Configure 1080p Lite Mode
- 4.2 Playback
- 4.3 Playback Operations
- 4.1 Recording
- Chapter 5 Smart Analysis
- 5.1 Engine Configuration
- 5.2 Task Configuration
- 5.3 Configure Enhanced VCA Mode
- 5.4 Face Picture Comparison
- 5.5 Perimeter Protection
- 5.6 Human Body Detection
- 5.7 Motion Detection
- 5.8 Vehicle Detection
- 5.9 Target Detection
- 5.10 View People Counting Statistics
- 5.11 Heat Map
- Chapter 6 Event
- Chapter 7 File Management
- Chapter 8 POS Configuration
- Chapter 9 Storage
- Chapter 10 Network Settings
- Chapter 11 User Management and Security
- Chapter 12 System Management
- Chapter 13 Appendix
- 13.1 List of Applicable Power Adapter
- 13.2 Glossary
- 13.3 Communication Matrix
- 13.4 Device Command
- 13.5 Frequently Asked Questions
- 13.5.1 Why is there a part of channels displaying “No Resource” or turning black screen in multi-screen live view?
- 13.5.2 Why is the video recorder notifying risky password after a network camera is added?
- 13.5.3 Why is the video recorder notifying the stream type is not supported?
- 13.5.4 How to improve the playback image quality?
- 13.5.5 Why is analog channel having "NO VIDEO" overlaid on live view?
- 13.5.6 How to confirm the video recorder is using H.265 to record video?
- 13.5.7 Why is the timeline at playback not constant?
- 13.5.8 Why is the video recorder notifying the network is unreachable when a network camera is being added?
- 13.5.9 Why is the IP address of network camera being changed automatically?
- 13.5.10 Why is the video recorder notifying IP conflict?
- 13.5.11 Why is image getting stuck when playing back by single or multi-channel cameras?
- 13.5.12 Why does my video recorder make a beeping sound after booting?
- 13.5.13 Why is there no recorded video after the motion detection is set?
- 13.5.14 Why is the device not able to control PTZ camera via coaxitron?
- 13.5.15 Why does the PTZ seem unresponsive via RS-485?
- 13.5.16 Why is the video sound quality not good?
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4. Use Hik-Connect to scan the QR code. Thereafter, you will have a verification code from Hik-
Connect.
5. Enter the verification code.
6. Click OK.
11.4.4 Reset Password by Reserved Email
Before You Start
Ensure you have configured the reserved email when you are activating the device or editing the
admin user account. (Refer to Configure Reserved Email)
Steps
1. On the user login interface, click Forgot Password.
2. On the password reset type interface, select Verify by Reserved Email.
3. Click OK.
4. Click Next if you accept the legal disclaimer. You can use a smartphone to scan the QR code and
read the legal disclaimer.
5. Obtain the verification code. There are two ways to get the verification code.
– Use Hik-Connect app to scan the QR code.
– Send the QR code to email server.
1. Insert a USB flash drive to your device.
2. Click Export to export the QR code to USB flash drive.
3. Email the QR code to pw_recovery@hikvision.com as attachment.
6. Check your reserved email, and you will receive a verification code within 5 minutes.
7. Enter the verification code.
8. Click OK to set the new password.