Product Info

10.5 Why the PC cannot idenfy the device?
Check the f
ollowing items.
Whether the device is connected to your PC with supplied USB
cable.
If you use other USB cables, make sure the cable length is no
longer than 1 m.
Whether the hot spot funcon is turned on. If so, go to device
menu and turn o hot spot.
11 Appendix
11.1 Device Command
Scan the following QR code to get device common serial port
c
ommands.
Note that the command list contains the commonly used serial
port commands for Hikvision thermal cameras.
11.2 Device Communicaon Matrix
Scan the following QR code to get device communicaon matrix.
Not
e that the matrix contains all communicaon ports of
Hikvision thermal cameras.
12