AX PRO User Manual
AX PRO User Manual Legal Information © 2020 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved. About this Manual The Manual includes instructions for using and managing the Product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version of this Manual at the Hikvision website (https://www.
AX PRO User Manual PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER PREVAILS.
AX PRO User Manual Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Danger Indicates a hazardous situation which, if not avoided, will or could result in death or serious injury. Caution Indicates a potentially hazardous situation which, if not avoided, could result in equipment damage, data loss, performance degradation, or unexpected results.
AX PRO User Manual Regulatory Information EN 50131-1:2006+A1:2009+A2:2017 Security Grade (SG): 2 EN 50131-3:2009 Environmental Class (EC) : II EN 50131-6:2017 DP2 EN 50131-5-3:2017 Certified by Telefication EN 50131-10: 2014 EN 50136-2: 2013 Note EN50131 compliance labeling should be removed if non-compliant configurations are used.
AX PRO User Manual Warning This is a class A product. In a domestic environment this product may cause radio inter-ference in which case the user may be required to take adequate measures. FCC Information Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
AX PRO User Manual Contents Chapter 1 Introduction ................................................................................................................... 9 1.1 System Description ........................................................................................................... 9 1.2 Specification ................................................................................................................... 10 1.3 Appearance .........................................................
AX PRO User Manual Setup ATS in Transceiver of Receiving Center ............................................................... 93 Setup ATS in Transceiver of the Panel ........................................................................... 94 Signalling Test ............................................................................................................... 95 Chapter 5 General Operations ......................................................................................................
AX PRO User Manual A.6.5 Failed to Send Mails to Yahoo ........................................................................... 102 A.6.6 Mail Configuration ............................................................................................. 103 B. Input Types ............................................................................................................................. 104 C. Output Types .............................................................................................
Chapter 1 Introduction 1.1 System Description AX Pro is a wireless alarm system designed to protect premises required for proper protection from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network, and GPRS/3G/4G LTE as the secondary transmission network. The system is applicable to the scenarios of market, store, house, factory, warehouse, office, etc. ● Innovative Tri-X 2-way wireless technology. ● Two-way communication with AES-128 encryption.
1.
SIA-DC09b, ISUP 5.0 Protocols Cloud Services Automation Hik-ProConnect Service √ √ Hik-Connect Service Wall-Switch Relay Module Smart Plug PS Typec √ √ √ √ √ √ √ √ Type A Mains Input ~ 100-240V 50/60Hz 0.
b AX Pro wireless control panel is compatible with SIA IP Reporting (UDP/TCP-2013) as per ANSI/SIA DC-09-2013: Internet Protocol Event Reporting. The control panel supports tokens (protocols) of ADM-CID and SIA-DCS defined in SIA DC-07-2001.04, which will be modified to insert a “*” before token name as *ADM-CID and *SIA-DCS when the data and timestamp of transmission message are AES encrypted. AES-128, AES-192 and AES256 are all supported. c As per EN 50131-1:2006+A1:2009+A2:2017, 9.
RSSI Instruction for Peripherals With regards to EN 50131-5-3 4.2.2 Requirement for immunity to attenuation. Signal Strength Strong Medium Weak Invalid RSSI Value >120 81 to 120 60 to 80 0 to 59 Indication Green Yellow Red Red (flash) Remark OK to install OK to install Not recommend to install, but can work Not OK to install, cannot work normally Note Install peripherals only if the signal strength is above 80. For getting a much better system, install at 120 and above.
1.3 Appearance Front Panel Table 1-2 Front Panel Description No. Name Description Solid Orange: In the disarming status, the LED indicates alarm (such as panic alarm, zone alarm, tampering alarm, etc.) and fault (such as operation fault, connection fault, etc.) 1 Alert Indicator ● ● 2 Link Indicator 3 Arm/Disarm Indicator Note The indicator or voice notifications will not response to any operation made by level 1 users.
No. Name Description Note If the function of Arming Indicator Keeps Light is enable, the LED keeps solid blue when armed, and off when disarmed. The function does not compliant with EN standard. Flashing Red: Alarm Occurred 4 Alarm Indicator Solid Red: Device Tampered Off: No Alarm 5 Power Indicator 6 Tag Present Area Solid Green: Power on Off: Power off Note The function varies according to the model of device.
Number Description Note Restart the device, the power LED flashes 3 times, and hold the reset button for 5 s. The voice prompt indicates the operation result. Press the button to switch the STA and Hotspot mode. 9 Power Interface 10 Power Switch 11 Network Interface SIM Card Slot 1 12 Note The function of GPRS or 3G/4G (implemented with built-in SIM card slot) varies depends on the model of the device.
Chapter 2 Start Up 2.1 Initial the Device While initial the device with Hik-ProConnector, the AX Pro should always be add to an installer account first. The installer account will invite and transfer ownership to the administrator account later after finishing all initial setup and test. Follow the steps below to initializing the wireless alarm system. 1. Connect to the network. Connect the device to the Ethernet, and power the device on.
A site is the place where the alarm system deployed. Create a site where the device can be added to with it’s site name and address. The owner of the site would be an end user, usually regarded as administrator. 3. Add Device Open the site. Tap Add Device and scan the QR code on the label of the panel. The control panel will be added to the site created and managed by the installer account, which also means that the installer account was created in the panel.
Note ● Red Star: TAMPER Screw. It is compulsory to secure the TAMPER screw. ● No adjustments are required. ● For use within the supervised premises only. Note Check the RF signal strength before connection and peripheral device installation. You can view the RF signal strength indication on the peripheral device.
Chapter 3 User Management 3.1 User Management Note ● The users can be created in clients. ● The name and password of network user (web client and APP user)can be 1 to 32 characters and 8 to 16 characters. 3.1.1 Invite the Administrator The administrator was known as site owner in Hik-ProConnect Service. After the initial configuration finished, the installer shall invite the site owner and apply permission of site management and device configuration from the administrator account.
The administrator account will be added to the control panel, which could be used to login to HikConnect app and local web client. 3.1.2 Cancel Installer Access The administrator can cancel the access authorization of the installer. 1. Enter the page More and tap Hik-ProConnect. All sites that managed by the Hik-ProConnect Service are listed on the page. 2. Tap the option button at the top-right corner of the site details page, and tap Cancel Authorization in the prompt menu. 3.
3.1.3 Add an Operator The administrator can share the device to other operators. 1. Tap the (share button) in the device list. 2. Enter the Hik-Connect account of the operator. Administrator can also select which device to be shared. A sharing message will be sent to the operator’s account, and the operator can read the message in the Hik-Connect app. 3. Accept the invitation, and the device will be listed in the device list.
The operator account will be added to the control panel, which could be used to login to HikConnect app and local web client. 3.1.4 Delete an Operator Administrator user can delete an operator. 1. Enter the page More and tap Manage Sharing Settings. 2. Delete the selected operator or remove it from the device. 3.2 Access Entries The installer and operators of the AXPRO were assigned different access levels which define the system functions that an individual user can perform.
perform essential operations. Access Entries for the Administrator and Operators (Access Level 2) Hik-Connect Service The Hik-Connect service can be used for end users to access and manage the devices. Local Web Client (for the administrator) As soon as the panel was added to the end user account on Hik-Connect Service, the HikConnect account can be used to login to the web client build in. Operators cannot login the web client.
Chapter 4 Configuration 4.1.Set-up with Hik-Proconnect 4.1.1 Use the Hik-Proconnect APP The installer can use the Hik-Proconnect to configure the AX PRO, such as activation, device enrollment etc. Download and Login the Hik-ProConnect Download the Hik-ProConnect mobile client and login the client before operating the AX PRO. Steps 1. Download Hik-ProConnect mobile client. 2. Optional: Register a new account if it is the first time you use the Hik-ProConnect mobile client.
Add Peripheral to the AX PRO Add peripheral to the AX PRO. Steps 1. Select a site. 2. Select a control device (AX PRO). 3. Tap the + icon. – Tap Scan QR Code to enter the Scan QR code page. Scan the QR code on the peripheral. – Tap Manual Adding to enter the Add Device page. Enter the device serial No. and verification code to add the device. User Management The installers (user of Hik-ProConnect) can manage users.
Note Only the administrator can do such an operation. Edit Keypad Password If the target user is an administrator, an installer, or an operator, you can tap the target user on the user list and then tap Edit Keypad Password to set the keypad password to the target user. Edit Duress Password If the target user is an administrator or an operator, you can tap the target user on the user list and then tap Edit Duress Password to set the duress password to the target user.
● The Tag will be displayed on the Tag page. 5. Optional: Tap a Tag to enter the Setting Page. 6. Tap Edit Icon to edit the Tag name. Note ● If you log in as an installer, skip this step. Editing Tag name is only available to administrator. ● The name should contain 1 to 32 characters. 7. Slide Enable Tag.. 8. Select a linked user. 9. Select the Tag type Note Different linked users have different Tag permissions. Operation Tag You can swipe the Tag to arm or disarm.
Options → System Management to enter the page. Forced Auto Arm If the option is enabled and there are active faults in a zone, the zone will be bypassed automatically. System Status Report Switch for uploading system reports. Voice Prompt If the option is enabled, the AX PRO will enable the text voice prompt. Audible Tamper Alarm If the option is enabled, the system will alert with buzzer for the tamper alarm. If the option is disabled, peripherals will report lid opened, but not link to alarms.
Wi-Fi Fault Check If the option is enabled, when the Wi-Fi is disconnected or with other faults, the alarm will be triggered. Cellular Network Fault Check If the option is enabled, when the cellular data network is disconnected or with other faults, the alarm will be triggered. AC Power Down Check Time The system checks the fault after the configured time duration after AC power down. To compliant the EN 50131-3, the check time duration should be 10 s.
triggered after the configured early alarm time. Enrollment Method 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → System → System Options → Enrollment Method to enter the page. 3. Tap Enter the Enrollment Mode. 4. Follow the instructions on the page to add a device. 5. Tap Exit the Enrollment Mode. Network Camera Add Cameras to the AX PRO Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → IPC → IPC management to enter the page.
Set Arming/Disarming Schedule 1. Set the arming/disarming schedule to arm/disarm a particular zone automatically. 2. In the site, tap the AX PRO and then log in to the device (if required). 3. Tap → Area to enter the page. 4. Tap an area in the list, enable the area and select linked areas. 5. Enable the auto arm/disarm function and set the auto arm time/auto disarm time. You can also set the late to disarm time, entry delay time, exit delay time, sounder delay time, weekend exception and excepted holiday.
Communication Cellular Data Network Enter a short description of your task here (optional). Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap → Communication Parameters→ Cellular Data Network Settings to enter the page. 3. Enable Mobile Network. 4. Tap Parameter Configuration → Edit Icon and set parameters including the user name, access password, APN, MTU and PIN conde. 5. Tap Save Icon. 6. Enable Data Usage Limit. 7.
The device will push notifications when panic alarm is triggered or restored by zones, keypads or keyfobs. Medical Alarm The device will push notifications when medical alarm is triggered. Gas Alarm The device will push notifications when gas alarm is triggered. Panel Status The device will push notifications when the control panel system status is changed. Zone Status The device will push notifications when the zone status is changed.
port number, account code, transmission mode, retry timeout period , attempts, polling option, encryption arithmetic, password length, secret key and period test. Note Set the period test interval with the range from 10 seconds to 24 hours. For encryption arithmetic: The panel support encryption format for information security according to DC-09, AES-128, AES-192 and AES-256 are supported when you configure the alarm center.
without alarm. The system gives Entry/Exit delay time when it is armed or reentered. It is usually used in entrance/exit route (e.g. front door/main entrance), which is a key route to arm/disarm via operating keyboard for users. Note You can set 2 different time durations in System Options → Schedule & Timer. Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. If the zone is a delayed zone, you can set Enter delay/Exit delay parameters.
6. Enable Stay Arm Bypass, Chime, Double Knock, Silent Alarm and other functions according to your actual needs. Note ● Some zones do not support the function. Refer to the actual zone to set the function. ● Different zone types have different parameters. 7. Set the polling rate. 8. Optional: Tap Delete to delete the device. Keypad You can set the parameters of the keypad that is enrolled to the AX PRO. Steps 1. In the site, tap the AX PRO and then log in to the device (if required). 2.
Pro. Click Site to enter the site list page, and then click the name of a site to enter site details page. Remotely Operate AX Pro Click the AX Pro to open the operation panel. And you can perform the following operations. Table 4-3 Operation Description Operation Description Stay Arm a Specific Area Select the Area tab, and then click Stay Arming to stay arm the area. Away Arm a Specific Area Select the Area tab and then click Away Arming.
Remotely Configure AX Pro You can click to enter the web page of the security control panel to configure the device. Note For details about security control panel configuration, see the user manual of the device.
displayed. Switch Language Note You should have applied for a PIN. You can click enter the PIN. → to open the Language window, and then set the device language and Health Monitoring 1.
the page. 2. Select a site. 3. Click Health Check, and click Check Now. When checking is completed, you can view the status and reports of devices. You can also export the report. 4. Click to get the latest device status. 4.2 Set-up with Hik-Connect The operator can use the Hik-Connect to control the device, such as general arming/disarming operation, and user management etc.
Download and Login the Mobile Client Download the Hik-Connect mobile client and login the client before operating the AX PRO. Steps 1. Download Hik-Connect mobile client. 2. Optional: Register a new account if it is the first time you use the Hik-Connect mobile client. Note For details, see User Manual of Hik-Connect Mobile Client. 3. Run and login the client. Add AX PRO to the Mobile Client Add an AX PRO to the mobile client before other operations. Steps 1. Power on the AX PRO. 2. Select adding type.
Card/Tag Management After adding cards/tags to the wireless AX PRO, you can swipe the card/tag to arm or disarm all the detectors added to specific area(s) of the AX PRO, and silence alarms. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → User Management → Card/Tag to enter the page. 3. Tap + to add a card/tag. 4. When hearing the voice prompt "Swipe Tag", you should present the card/tag on the AX PRO card/tag presenting area.
edit, and delete users, and assign different permissions to the newly-added users. Steps Note There are four types of users for the AX PRO, including administrator (or owner), operator, and installer (or setter). Different types of users have different permissions for accessing the functionality of the AX PRO. 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the AX PRO page. 2. Tap to enter the Recipient Page. 3. Select a user to invite.
Note The password (PIN code) is allowed to be 4 to 6 digits. No number is disallowed, with 10,000 to 100,000 differs, and no limit of the digit combination. After you add one keypad, you can add PIN code (Keypad Password) in the user menu. When you click in the input box, there will be indication shows that 4 to 6 numbers allowed.
The detector in the zone does not detect anything and you will not receive any alarm from the zone. Arm/Disarm the Area Arm or disarm the area manually as you desired. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page. Operations for a Single Area ● Away Arming: Tap any area to away arm a single area. When all the people in the detection area leave, turn on the Away mode to arm all zones in the area after the defined dwell time.
3. Optional: If the zone has linked a camera, you can view the playback when the alarm is triggered. 4. Optional: Tap to search events by dates or devices. Wi-Fi Connection You can make the AX PRO connect to Wi-Fi through APP. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → Configure Wi-Fi Network. 3. Follow the instructions on the page and change the AX PRO to the AP mode. Tap Next. 4. Select a stable Wi-Fi for the device to connect.
After the connection is completed, the AX PRO will prompt to exit AP mode and automatically switch to STA mode. Device Maintenance You can reboot the device. Steps 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap → Maintenance → Reboot Device. The AX PRO will reboot.
4.3 Set-up with the Web Client Steps 1. Connect the device to the Ethernet. 2. Search the device IP address via the client software and the SADP software. 3. Enter the searched IP address in the address bar. Note When using mobile browser, the default IP Address is 192.168.8.1. When connecting the network cable with computer directly, the default IP Address is 192.0.0.64. 4. Use the activation user name and password to login. Note Refer to Activation chapter for the details.
4.3.1 Communication Settings Wired Network You can set the device IP address and other network parameters. Steps Note Functions varied depending on the model of the device. 1. In the client software, select the device on the Device Management page and click enter the radar IP address in the address bar of the web browser and log in. , or 2. Click Communication Parameters → Ethernet to enter the page. 3. Set the parameters. Automatic Settings: Enable DHCP and set the HTTP port.
2. Connect to a Wi-Fi. Manually Connect: Input the SSID Wi-Fi and Wi-Fi Password, select Encryption Mode and click Save.Select from Network List: Select a target Wi-Fi from the Network list. Click Connect and input Wi-Fi password and click Connect. 2. Click WLAN to enter the WLAN page. 4. Set IP Address, Subnet Mask, Gateway Address, and DNS Server Address.
Note If enable DHCP, the device will gain the Wi-Fi parameters automatically. 5. Click Save. Cellular Network Set the cellular network parameters if you insert a SIM card inside the device. By using the cellular network, the device can upload alarm notifications to the alarm center. Before You Start Insert a SIM card into the device SIM card slot. Steps 1. Click Communication Parameters → Cellular Data Network Network Settings page. 2. Enable Wireless Dial. 3. Set the cellular data network parameters.
Note Only the private network SIM card user needs to enter the access number. User Name Ask the network carrier and input the user name. Access Password Ask the network carrier and input the password. APN Ask the network carrier to get the APN information and input the APN information. Data Usage Limit You can enable the function and set the data threshold every month. If data usage is more than the configured threshold, an alarm will be triggered and uploaded to the alarm center and mobile client.
2. Select the Alarm Receiver Center as 1 or 2 for configuration , and slide the slider to enable the selected alarm receiver center. Note Only if the alarm receiver center 1 is enabled, you can set the alarm receiver center 2 as the backup channel and edit the channel parameters. 3. Select the Protocol Type as ADM-CID, ISUP, SIA-DCS, *SIA-DCS, or *ADM-CID to set uploading mode.
heartbeat interval. Note Set the heartbeat interval with the range from 10 to 3888000 seconds. ISUPYou do not need to set the ISUP protocol parameters. *SIA-DCS or *ADM-CID You should select the Alarm Receiver Type as IP or Domain name, and enter the IP/domain name, port number, account code, retry timeout period , attempts, heartbeat interval, encryption arithmetic, password length and secret key. Note Set the heartbeat interval with the range from 10 to 3888000 seconds.
2. Enable the target notification. Note If you want to send the alarm notifications to the mobile client, you should also set the Mobile Phone Index, Mobile Phone Number , and check the Notification Type. Note For message notification in alarm receiving center, select the center index before settings. 3. Click Save.
Result Table 4-1 Options of Notifications Option Notification Zone alarm & Lid Opened Wireless Device Lid Opened Tamper Notification Panic Alarm Notification Medical Alarm Notification iVMS-4200 Gas Alarm Notification Fire Alarm Notification Panel Management Notification System Status Notification Detector Status Notification Wireless Device Status Notification Alarm Receiver Center 1&2 Zone alarm & Lid Opened Wireless Device Lid Opened Tamper Notification Panic Alarm Notification Medical Alarm Notificat
Option Notification Gas Alarm Notification Fire Alarm Notification Panel Management Notification System Status Notification Detector Status Notification Wireless Device Status Notification Mobile Phone Index 1 to 8 Mobile Phone Number Notification Type SMS & Voice Call Check Box Zone alarm & Lid Opened (Set Filter Time) Number of Calls Wireless Device Lid Opened Tamper Notification Mobile Phone Panic Alarm Notification Medical Alarm Notification Gas Alarm Notification Fire Alarm Notification Panel Manage
mobile client registration parameters. Before You Start ● Connect the device to the network via wired connection, dial-up connection, or Wi-Fi connection. ● Set the device IP address, subnet mask, gateway and DNS server in the LAN. Steps 1. Click Communication Parameters →Cloud Service Settings to enter the Hik-Connect Registration Settings page. 2. Click Communication Parameters → Guarding Vision Registration to enter the Guarding Vision Registration Settings page. 3. Check Register to Hik-Connect.
6. Select a communication mode from the drop-down list according to the actual device communication method. Auto The system will select the communication mode automatically according to the sequence of, wired network, Wi-Fi network, and cellular data network. Only when the current network is disconnected, will the device connect to other network. Wired Network & Wi-Fi Priority The connection priority order from high to low is: wired network, Wi-Fi, cellular data network.
ISUP In this section, you can create an ISUP account, and edit the IP address/domain name, port number. Steps 1. Click Communication Parameters → ISUP Registration to enter the ISUP Registration Settings page. 2. Slide the slider to enable ISUP protocol. 3. Select the Address Type as IP or Domain Name. 4. Enter IP address or domain name according to the address type. 5. Enter the port number for the protocol. Note By default, the port number for ISUP is 7660. 6.
Wired &Wi-Fi The system will select wired network first. If no wired network detected, it will select Wi-Fi network. Cellular Data Network The system will select cellular data network only. 8. Click Save. NAT Universal Plug and Play (UPnP™) is a networking architecture that provides compatibility among networking equipment, software and other hardware devices. The UPnP protocol allows devices to connect seamlessly and to simplify the implementation of networks in the home and corporate environments.
FTP You can configure the FTP server to save alarm video. Steps 1. Click Communication→ FTP to enter the page. 2. Configure the FTP parameters FTP Type Set the FTP type as preferred or alternated. FTP Protocol FTP and SFTP are selectable. The files uploading is encrypted by using SFTP protocol. Server Address and Port The FTP server address and corresponding port. User Name and Password The FTP user should have the permission to upload pictures.
3. Edit the zone name. 4. Check linked areas. Note Only enabled areas will be listed. The newly added peripheral is linked to area 1 by default. 5. Select a zone type. Instant Zone This Zone type will immediately trigger an alarm event when armed. Delay Zone Exit Delay: Exit Delay provides you time to leave through the defense area without alarm. Entry Delay: Entry Delay provides you time to enter the defense area to disarm the system without alarm.
Panic Zone The zone activates all the time. It is usually used in the sites equipped with panic button, smoke detector and glass-break detector. Keyswitch Zone The linked area will arm after being triggered, and disarm after being restored. In the case of the tampering alarm, the arming and disarming operation will not be triggered. Note Two trigger types (by trigger times and by zone status) can be selected for the zone. zone status type is selected, set the trigger operation (trigger arming/disarming).
Note it is not allowed to turn off the contact for EN compliance. Sounder The sounder is enrolled to the AX PRO via the wireless receiver module, and the 868 Mhz wireless sounder can be enrolled to the hybrid AX PRO via the wireless receiver that is at the address of 9. Steps 1. Click Device → Sounder to enter the Sounder page. 2. Click to enter the Sounder Settings page.
3. Set the sounder name and the volume. Note The available sounder volume range is from 0 to 3 (function varies according to the model of device). 4. Enable Enroll Wireless Sounder and set the sounder serial No. 5. Select the linked area.
Note Only enabled areas will be listed. The newly added peripheral is linked to area 1 by default. 6. Select to enable Alarm LED Indicator, Alarm Buzzer, Arm/Disarm LED Indicator, and Arm/Disarm Buzzer. 7. Set the Polling Rate and Alarm Duration. 8. Click OK. Note After the sounder is configured, you can click Status → Sounder to view the sounder status. Keypad You can set the parameters of the keypad that is enrolled to the AX PRO. Steps 1. Click Device → Keypad to enter the page. 2.
3. Set the keypad name. 4. Check the check box to enable the function of buzzer, silent panic alarm, silent medical alarm, and keypad button. 5. Check the check box to enable the function of arming without password. 6. Check the Enable check box of Back-light Off Time, and set the duration of light off. 7. Set the rolling rate. 8. Select the keypad linked area. Note Only enabled areas will be listed. The newly added peripheral is linked to area 1 by default. 9.
Note ● After the keypad is configured, you can click Status → Keypad to view the keypad status. ● You can set the keypad password on the page of User Management → User → Operation. Automation You can set the parameters of the relay outputs that is enrolled to the AX PRO. Steps 1. Click Device → Automation to enter the page. 2. Click Enroll, enter the serial No. and select the device type to add a relay output device. 3. Click to edit the relay information. Set the name of the relay output device.
Select the linked area for output. Note Only enabled areas will be listed. The newly added peripheral is linked to area 1 by default. The function varies according to different relay types Set the original status as Normally Closed or Normally Opened. Set the Polling rate. Set whether to protect voltage/current or not. Set the event for being triggered. Set the activation after being triggered. Set whether to link to the relay output device or not.
Set the name of the repeater. Set the polling rate of the repeater. Set whether to cancel the enrollment of the repeater or not. If the link is enabled, the device will be deleted. Network Camera You can add network cameras in the system. Steps 1. Click Device → Camera to enter the page. 2. Click Enroll, enter the IP address. user name and password to add a camera. 3. Click to edit the camera information.
You can also click to edit the camera, or click to delete the camera. 4.3.3 Area Settings Basic Settings You can link zones to the selected area. Steps 1. Click Area → Basic Settings to enter the page. 2. Select an area. 3. Check Enable. 4. Check the check box in front of the zone to select zones for the area. 5. Click Save to complete the settings. Schedule and Timer Settings You can set the alarm schedule. The zone will be armed/disarmed according to the configured time schedule. Steps 1.
Enable Auto Arm Enable the function and set the arming start time. The zone will be armed according to the configured time. ● ● ● ● Note The auto arming time and the auto disarming time cannot be the same. The buzzer beeps slowly 2 minutes before the auto arming starts, and beeps rapidly 1 minute before the auto arming starts. You can select to enable forced arming on the System Options page. While the function is enabled, the system will be armed regardless of the fault.
Note The available time duration range is from 10 s to 900 s. 5. Click Save. 4.3.4 Video Management You can add two network cameras to the AX PRO, and link the camera with the selected zone for video monitoring. You can also receive and view the event video via client and Email. Add Cameras to the AX PRO Steps 1. Click Device →IPC to enter the network camera management page. 2. Click Add , and enter the basic information of the camera, such as IP address and port No., and select the protocol type. 3.
Set Video Parameters Steps 1. Click Device →IPC→Video to enter the page. 2. Select a camera and set the video parameters. Stream Type Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality. Sub-Stream: It is used to transmit network and preview pictures as a video streaming with features of lower resolution, bit rate and picture quality. Bitrate Type Select the Bitrate type as constant or variable. Resolution Select the resolution of the video output.
edit the keyfob information or delete the keyfob from the AX PRO. Steps 1. Click Device → Keyfob to enter the Keyfob Management page. 2. Click Add and press any key on the keyfob. 3. Set the keyfob parameters. Name Customize a name for the keyfob. Permission Settings Check different items to assign permissions. Single Key Settings Select from the drop-down list to set I key and II key's functions Combination Keys Settings Select from the drop-down list to set combination keys' functions. 4. Click OK. 5.
4. Select the Tag type and Tag linked area. 5. Select the permission for the Tag. Note You should allocate at least a permission for the Tag. 6. Click OK and the tag information will be displayed in the list. Note The Tag supports at least 20-thousand serial numbers. 7. Optional: Click and you can change the Tag name. 8. Optional: Delete a single Tag or check multiple Tags and click Delete to delete Tags in batch. 4.3.6 Maintenance Test The AX PRO supports walk test function. Steps 1.
Note Only when all the detectors are without fault, you can enter the mode TEST mode. 2. Check the Test check box to start walk test. 3. Click Save to complete the settings. 4. Trigger the detector in each zone. 5. Check the test result. Export File You can export debugging file to the PC. Steps 1. Click Maintenance → Export File to enter the page. 2. Check the check box to enable the function. 3. Click Export to save the debugging file in the PC. 4.3.
Forced Auto Arm If the option is enabled and there are active faults in a zone, the zone will be bypassed automatically when arming. Note You should disable the arming function in the Advanced Settings page. Or the AX PRO arming with fault function cannot be valid. System Status report If the option is enabled, the device will upload report automatically when the AX PRO status is changed. Voice Prompt If the option is enabled, the AX PRO will enable the text voice prompt.
Bypass on Re-arm While enabled, the zone with fault will be bypassed automatically when re-arming. Polling Loss Times Set the maximum duration for polling loss. The system will report fault if the duration is over the limit. Fault Check The system determines whether to check the faults listed on the page. The system will only check the fault that is selected. Click System → System Options →Fault Check to enter the page.
alarm will be triggered. AC Power Loss Delay The system checks the fault after the configured time duration after AC power down. To compliant the EN 50131-3, the check time duration should be 10 s. Arm Options Set advanced authority parameters. Click System → System Options →Arm Options to enter the Advanced Settings page.
Check the faults in the Enable Arming with Fault list, and the device will not stop the arming procedure when faults occurred. Fault Checklist The system will check if the device has the faults in the checklist during the arming procedure. Arm LED Stay On If the device applies EN standard, by default, the function is disabled. In this case, if the device is armed, the indicator will be solid blue for 5 s. And if the device is disarmed, the indicator will flash 5 times.
You can select a time zone from the drop-down list. You can synchronize the device time manually with NTP. Check the check box of NTP Time Sync., enter the server address and port No., and set the synchronization interval. You can synchronize the device time manually. Or check Sync. with Computer Time to synchronize the device time with the computer time. Note While you synchronize the time manually or with the computer time, the system records the log “SDK Synchronization”.
Locking User Settings The device will be locked 90 s after 3 failed credential attempts (can be set in Retry Time before Auto-Lock ) in a minute. You can view the locked user or unlock a user and set the user locked duration. Note To compliant the EN requirement, the system will only record the same log 3 times continuously. Steps 1. Click System → System Security → User Lockout Attempts to enter the Locking User Settings page.
2. Set the following parameters. Retry Times before Auto-Lock If the user continuously input the incorrect password for more than the configured times, the account will be locked. Note The administrator has two more attempts than the configured value. Locked Duration Set the locking duration when the account is locked. Note The available locking duration is 5s to 1800s. 3. Click to unlock the account or click Unlock All to unlock all locked users in the list. 4. Click Save.
module will be locked for the programmed time duration, once the module authentication has failed for the amount of configured times. Steps 1. Click System → System Security → Module Locking Settings to enter the Module Lock Settings page. 2. Select a module from the list, and click the icon. 3. Set the following parameters of the selected module. Max.
Reboot Click Reboot to reboot the device. Restore Default Settings Click Partly Restore to restore all parameters except for admin user information, wired network, Wi-Fi network, detector information, and peripheral information to default ones. Click Restore All to restore all parameters to the factory settings. Import Configuration File Click View to select configuration file from the PC and click Import Configuration File to import configuration parameters to the device.
Select file type needs to be exported. Click Export to export the file. Local Log Search You can search the log on the device. Click Project Management→ Log to enter the Local Log Search page. Select a major type and a minor type from the drop-down list, set the log start time and end time and click Filter. All filtered log information will be displayed in the list. You can also click Reset to reset all search conditions.
Device Upgrade Get Manufacture PIN To upgrade the device, a manufacture PIN is needed for authentication. The manufacture PIN can only get from the Hik-ProConnect service, which means that the installer, who authorized by administrator at access level 2, has authorized the access at level 4. The manufacture PIN can only work once. Get PIN from Hik-ProConnect Service Login with the installer account and enter the page of the device to be upgraded.
will be authorized according to the standard tech-support procedure. Firmware Upgrade Steps: 1. Click Maintenance→ Device Information to enter the page. 2. Click Remote Upgrade. 3. Enter the manufacture PIN to open the upgrade interface. 4. Click View to find the firmware file with the name digicap.dav. 5. Click Upgrade to complete.
Note Both of the users and configuration information will be retained after upgrade finished. 4.3.8 Check Status After setting the zone, repeater, and other parameters, you can view their status. Click Status. You can view the status of zone, relay, sounder, keypad, Tag reader, battery, and communication. ● ● ● ● Zone: You can view the zone status, alarm status, detector battery capacity, and signal strength. Sounder: You can view sounder status, battery status, and signal strength.
● Repeater: You can view repeater working status. ● Tag Reader: You can view Tag reader status, battery status, and signal strength. 4.4 Report to ARC (Alarm Receiver Center) AX Pro wireless control panel is designed with transceiver built in following the guidance of EN 50131-10 and EN 50136-2. Category DP2 is provided with primary network interface of LAN/WiFi and secondary network interface of GPRS or 3G/4G LTE.
Setup ATS in Transceiver of the Panel Steps: 1. Login using installer account from local web client. 2. Click Communication→ Alarm Receiving Center (ARC), and enable Alarm Receiving Center 1. = Protocol Setting = Protocol Type — ADM-CID — SIA-DCS — *ADM-CID — *SIA-DCS Select token supported by the receiver in the ARC. Choose the token with “*” mark to improve the communication security.
= Server Setting = Address Type — IP — Domain Name Server Address / Domain Name Port No. Input IP address or domain name by which the transceiver of receiving center could be reached. Input port number of the server provided by the ARC = Account Setting = Account Code Input the assigned account provided by the ARC. = SIA DC-09 Protocol Setting = Transmission Mode — TCP — UDP Both TCP and UDP are supported for transmission. UDP is recommended by the SIA DC-09 standard.
Login to Receiver. Click Traffic to review all the messages received.
Chapter 5 General Operations 5.1 Arming You can use keypad, keyfob, Tag, client software, mobile client to arm your system. After the arming command is sending to AX PRO, the system will check the detector status. If the detector is in fault, you will need to choose whether to arm the system with fault. While the system is armed, the AX PRO will prompt the result in 5s, and upload the arming report. Access level of Arming The user in level 2 or 3 has the permission to arm or partly arm the system.
● ● ● ● ● Backup battery exception Alarm receiving fault Sounder fault Low battery of the keyfob Others Arming with Fault While the arming is stopped with fault, user in level 2 has the permission to arm the system with fault (forced arming). Forced arming only takes effect on the current arming operation. The forced arming operation will be record in the event log. 5.2 Disarming You can disarm the system with keypad, keyfob, Tag, client software, or mobile client.
A. Trouble Shooting A.1 Communication Fault A.1.1 IP Conflict Fault Description: IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts. Solution: Search the current available IP through ping. Change the IP address and log in again. A.1.2 Web Page is Not Accessible Fault Description: Use browser to access web pages and display Inaccessible. Solutions: 1. Check whether the network cable is loose and the panel network is abnormal. 2.
Check the web page: whether the Hik-Connect is offline. A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center Fault Description: After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message. Solution: "Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and tamper-proof notice". A.2 Mutual Exclusion of Functions A.2.1 Unable to Enter Registration Mode Fault Description: Click the panel function key, and prompt key invalid.
View status of zones which displays triggered/fault. Solution: Reset the detector. A.4 Problems While Arming A.4.1 Failure in Arming (When the Arming Process is Not Started) Fault Description: When the panel is arming, prompt arming fails. Solution: The panel does not enable "forced arming", and when there is a fault in the zone, the arming will fail. Please turn on the "forced arming" enable, or restore the zone to the normal status. A.5 Operational Failure A.5.
Solution: Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as shown in table 1/1. A.6.2 Failed to Send Mail during Use Fault Description: Check the panel exception log. There is "mail sending failure". Solution: The mailbox server has restricted access. Please log in to the mailbox to see if the mailbox is locked. A.6.3 Failed to Send Mails to Gmail Fault Description: The receiver's mailbox is Gmail. Click "Test Inbox" and prompt test fails. 1.
A.6.6 Mail Configuration Table A-1 Mail Configuration Mail Type Mail Server SMTP Port Protocols Supported Gmail smtp.gmail.com 587 TLS/STARTTLS (TLS) Outlook smtp.office365.com 587 STARTTLS (TLS) Hotmail smtp.office365.com 587 STARTTLS (TLS) QQ smtp.qq.com 587 STARTTLS (TLSv1.2) Yahoo smtp.mail.yahoo.com 587 STARTTLS (TLSv1.2) 126 smtp.126.com 465 SSL/TLS Sina smtp.sina.
B. Input Types Table B-1 Input Types Input Types Operations The system will immediately alarm when it detects triggering event after system armed. Instant Zone Audible Response Trigger the system sound and sounder. Voice Prompt: Zone X alarm. The system will immediately alarm when it detects triggering event after system armed. Perimeter Zone Audible Response: Trigger the system sound and sounder.
Input Types Operations Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X fire alarm. The zone activates all the time with sound/sounder output when alarm occurs. Gas Zone Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X gas alarm. The zone activates all the time with beep confirmation when alarm occurs. Medical Zone Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X medical alarm.
Fault event displays on client. You can handle the fault via client software or mobile client. Voice Prompt: Armed/Arming failed.
C. Output Types Table C-1 Output Types Output Types Active Restore Arming Arm the AX PRO After the configured output delay Disarming Disarm the AX PRO After the configured output delay Alarm When alarm event occurs. The After the configured output alarm output will be activated delay, disarm the AX PRO or after the configured exit/enter silence alarm delay. Zone Linkage When alarm event occurs, the linked relay will output alarm signal.
D.
E. Access Levels Level Description 1 Access by any person; for example the general public. 2 User access by an operator and administrator; for example customers (systems users). 3 User access by an installer; for example an alarm company professional.
● When the controller is bypassed, the user level 3 can login the controller without the permission assignment of the user level 2. ● The user level 4 can login the controller only when the user level 2 or level 3 has assigned permissions to the user level 4.
F. Signalling Detection of ATP/ATS Faults ATP (Alarm Transmission Path) faults will be detected when network interface of the control panel disconnected or the transmission path to the transceiver of receiving center located in ARC blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when ATP faults are detected on both transmission paths.
G.
SIA Code CID Code Description YM 1311 Battery Fault YR 3311 Battery Fault Restored YI 1312 Overcurrent Protection Triggered YJ 3312 Overcurrent Protection Restored YP 1319 Overvoltage Protection Triggered YQ 3319 Overvoltage Protection Restored XT 1338 Repeater Battery Low XR 3338 Repeater Battery Voltage Restored AT 1342 Repeater Mains Power Lost AR 3342 Repeater Mains Power Restored YM 1311 Repeater Battery Disconnected YR 3311 Repeater Battery Reconnected ES (The se
SIA Code CID Code Description UJ 3321 Wireless Siren Connected ES (The serial number of output module starts from 1, of keypad starts from 101, of tag reader starts from 201) 1341 (The serial number of output module starts from 1, of keypad starts from 101, of tag reader starts from 201) Wireless Device Tampered EJ (The serial number of output module starts from 1, of keypad starts from 101, of tag reader starts from 201) 3341 (The serial number of output module starts from 1, of keypad starts fro
SIA Code CID Code Description CL 3441 Stay Arming CT 1452 Late to Disarm CD 1455 Auto Arming Failed BB 1570 Zone Bypassed BU 3570 Zone Bypass Restored RP 1602 Periodic Report Test TS 1607 Test Mode Entered TE 3607 Test Mode Exited LB 1627 Enter Programming LX 1628 Exit Programming BA 1131 Intrusion Alarm BH 3131 Intrusion Alarm Restored BA 1131 Cross-Zone Alarm BH 3131 Cross-Zone Alarm Restored BA 1134 Region Entrance Detection FA 1112 Fire Source Alarm FH
SIA Code CID Code Description PA (For distinguishing the keypad, the user number of the keyfob starts from 901) 1120 (For distinguishing the keypad, the user number of the keyfob starts from 901) Keypad/Keyfob Panic Alarm FA 1110 Keypad/Keyfob Fire Alarm CI 1454 Arming Failed MA 1100 Keypad/Keyfob Medical Alarm DK 1501 Keypad Locked DO 3501 Keypad Unlocked / / Tag Reader Locked / / Tag Reader Unlocked UY 1381 Wireless Detector Disconnected UJ 3381 Wireless Detector Connected
SIA Code CID Code Description NT 1350 Wi-Fi Communication Fault NR 3350 Wi-Fi Connected XQ 1344 RF Signal Exception XH 3344 Normal RF Signal NT 1350 Network Flow Exceeded XT 1384 Low Keyfob Battery XR 3384 Low Keyfob Battery Restored NT 1350 IP Address Conflicted NR 3350 Normal IP address NT 1350 Wired Network Exception NR 3350 Normal Wired Network / / Sending Email Failed / / Network Camera Disconnected / / Network Camera Connected / 3250 Patrol / 1306 Dete
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