User's Manual
Table Of Contents
- Chapter 1 Introduction
- Chapter 2 Getting Started
- Chapter 3 Camera Management
- Chapter 4 Camera Settings
- Chapter 5 Live View
- Chapter 6 PTZ Control
- Chapter 7 Storage
- 7.1 Storage Device Management
- 7.2 Storage Mode
- 7.3 Recording Parameters
- 7.4 Configure Recording Schedule
- 7.5 Configure Continuous Recording
- 7.6 Configure Motion Detection Triggered Recording
- 7.7 Configure Event Triggered Recording
- 7.8 Configure Alarm Triggered Recording
- 7.9 Configure Picture Capture
- 7.10 Configure Holiday Recording and Capture
- 7.11 Configure Redundant Recording and Capture
- Chapter 8 Disk Array
- Chapter 9 File Management
- Chapter 10 Playback
- Chapter 11 Event and Alarm Settings
- 11.1 Configure Arming Schedule
- 11.2 Configure Alarm Linkage Actions
- 11.3 The alarm signal will be transmitted automatically at detection mode when remote alarm host is configured. Please refer to Chapter 14.8 Configuring NAT
- 11.4 Configure Motion Detection Alarm
- 11.5 Configure Video Loss Alarm
- 11.6 Configure Video Tampering Alarm
- 11.7 Configure Sensor Alarms
- 11.8 Configure Exceptions Alarm
- 11.9 Alarm Linkage Actions
- 11.10 Trigger or Clear Alarm Output Manually
- Chapter 12 VCA Event Alarm
- 12.1 Face Detection
- 12.2 Vehicle Detection
- 12.3 Line Crossing Detection
- 12.4 Intrusion Detection
- 12.5 Region Entrance Detection
- 12.6 Region Exiting Detection
- 12.7 Unattended Baggage Detection
- 12.8 Object Removal Detection
- 12.9 Audio Exception Detection
- 12.10 Sudden Scene Change Detection
- 12.11 Defocus Detection
- 12.12 PIR Alarm
- 12.13 Thermal Camera Detection
- 12.14 Queue Management
- Chapter 13 Smart Analysis
- Chapter 14 Network Settings
- Chapter 15 Hot Spare Device Backup
- Chapter 16 System Maintenance
- Chapter 17 General System Settings
- Chapter 18 Appendix
Network Video Recorder User Manual
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Go to Menu>Camera>Encoding Parameters, and set the Frame rate to Full Frame.
Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
Live view stuck when video output remotely via the Internet Explorer or platform software.
Possible Reasons:
− Poor network between device and IP camera, and there exists packet loss during the
transmission.
− Poor network between device and PC, and there exists packet loss during the transmission.
− The performances of hardware are not good enough, including CPU, memory, etc..
Verify the network between device and IP camera is connected.
1) When image is stuck, connect the RS-232 ports on PC and the rear panel of device with
the RS-232 cable.
2) Open the Super Terminal, and execute the command of “ping 192.168.0.0 –l 1472 –f”
(the IP address may change according to the real condition), and check if there exists
packet loss.
Simultaneously press Ctrl and C to exit the ping command.
Verify the network between device and PC is connected.
1) Open the cmd window in the Start menu, or you can press “windows+R” shortcut key to
open it.
2) Use the ping command to send large packet to the device, execute the command of “ping
192.168.0.0 –l 1472 –f” (the IP address may change according to the real condition), and
check if there exists packet loss.
Simultaneously press Ctrl and C to exit the ping command.
Verify the hardware of the PC is good enough.
Simultaneously press Ctrl, Alt and Delete to enter the windows task management interface,
as shown in the following figure.