User Manual

DS-73xxHUI-K4, DS-73xxHQI-K4, DS-90xxHUI-K8 DVR User Manual
UM DS-73xxHUI-K4 DS-73xxHQI-K4 DS-90xxHUI-K8 092017NA 218
Step 5 If it is solved, finish the process.
Step 6 If not, contact an engineer from our company for further analysis.
• The image gets stuck when DVR is playing back by single or multi-channel cameras.
Possible Reasons:
— The frame rate is not the real-time frame rate.
— The DVR supports up to 16-channel synchronize playba
ck at the resolution of 4CIF, if you want a
16-channel synchronize playback at the resolution of 720p, the frame extracting may occur,
which leads to a slight delay.
Step 1 Verify the frame rate is real-time frame rate.
Step 2 Select “Menu > Record > Parameters > Record,” and set the Frame Rate to “Full Frame.”
Step 3 Verify the hardware can support the playback.
Step 4 Reduce the channel number of playback.
Step 5 Select “Menu > Record > Encoding > Record”, and set the resolution and bitrate to a lower
level.
Step 6 Reduce the number of local playback channel.
Step 7 Select “Menu > Playback,” and uncheck the checkbox of unnecessary channels.
Step 8 Check if the fault is solved by the above steps.
Step 9 If it is solved, finish the process.
S
tep 10 If not, contact an engineer from our company for further analysis.
• No record file found in the device local HDD, and the prompt “No record file found” pops up when
you search the record files.
Possible Reasons:
— The time setting of system is incorrect.
— The search condition is incorrect.
— The HDD is error or not detected.
Step 1 Verify the system time setting is correct.
Step 2 Select “Menu > Configuration > General > General,” and verify the “System Time” is correct.
Step 3 Verify the search condition is correct.
Step 4 Select “Playback,” and verify the channel and time a
re correct.
Step 5 Verify the HDD status is normal.