User Manual

DS-720xHTI-Kx DVR User Manual
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If not, contact an engineer from our company further process.
• The image gets stuck when DVR is playing back by single or multi-channel cameras.
Possible Reasons:
— The frame rate is not the real-time frame rate.
— The DVR supports up to 16-channel synchronize playback at the resolution of 4CIF, if you want a
16-channel synchronize playback at the resolution of 720p, the frame extracting may occur, which
leads to a slight stuck.
Step 1 V
erify the frame rate is real-time frame rate.
Select Menu > Record Configuration > Record, and set the Frame Rate to “Full Frame.”
Step 2 Verify the hardware can support the playback.
Reduce the playback channel numbers.
Select Menu > Record Configuration > Record, and set the resolution and bitrate to a lower
level.
Step 3 Reduce the number of local playback channels.
Select Menu > Playback, and uncheck the checkboxes of unnecessary channels.
Step 4 Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, contact an engineer from our company for further process.
• No record file found in the device local HDD, and the prompt “No record file found” pops up when you
search the record files.
Possible Reasons:
— The system time setting is incorrect.
— The search condition is incorrect.
— The HDD is in error or not detected.
Step 1 Verify the system time setting is correct.
Select Menu > System Configuration > General > Time/Date, and verify the “System Time” is
correct.
Step 2 Verify the search condition is correct.
Select Menu > Playback, and verify the channel and time are correct.
Step 3 V
erify the HDD status is normal.
Select Menu > System Configuration > HDD > HDD Information to view the HDD status and verify
the HDD is detected and can be read and written normally.