User Manual

Table Of Contents
DS-2TD8167-190ZE2F/W Thermal & Optical Bi-Spectrum PTZ Network Camera User Manual
UM DS-2TD8167-190ZE2F/W 040521NA 78
Visit https://appstore.hikvision.com/, and click Installation Help at the upper right corner of
the interface to refer to the troubleshooting.
2. Start the application and register for a Hik-Connect user account.
3. Log in after registration.
12.8.3 Add Camera to Hik-Connect
Steps
1. Connect your mobile device to a Wi-Fi.
2. Log into the Hik-Connect app.
3. In the home page, tap “+” on the upper-right corner to add a camera.
4. Scan the QR code on the camera body or on the
Quick Start Guide
cover.
If the QR code is missing or too blurry to be recognized, you can also add the camera by
inputting the camera’s serial number.
5. Input the verification code of your camera.
The required verification code is the code you create or change when you enable Hik-
Connect service on the camera.
If you forget the verification code, you can check the current verification code on the
Platform Access configuration page via a Web browser.
6. Tap the Connect to a Network button in the pop-up interface.
7. Choose Wired Connection or Wireless Connection according to your camera function.
Wireless Connection: Input the Wi-Fi password that your mobile phone has connected to, and tap
Next to start the Wi-Fi connection process. Locate the camera within three meters from the router
when setting up the Wi-Fi.
Wired Connection: Connect the camera to the router with a network cable and tap Connected in the
resulting interface.
The router should be the same one that your mobile phone has connected to.
8. Tap Add in the next interface to finish adding.
For detailed information, refer to the Hik-Connect app user manual.
12.9 Set ISUP
When the device is registered on an ISUP platform (formerly called Ehome), you can visit and manage the
device, transmit data, and forward alarm information over a public network.
Steps