Quick Start Guide

DS-2TD2137-7P Thermal Network Bullet Camera Quick Start Guide
QSG DS-2TD2137-7P 041521NA 25
5. Appendix
5.1 Frequently Asked Questions (FAQ)
Device Running Error
Question: The device fails to start or reboots repeatedly.
Answer: Examine the power supply of the device and see whether it meets the requirements.
Select the power supply as close as possible.
Examine the power cord and see whether it meets the requirements.
Device Upgrading
Question: Device fails to upgrade.
Answer: Examine if the device upgrading fails because of the poor network.
Examine if the upgrading program matches with the device type.
Others
Question: The device live view is vague.
Answer: Examine if you removed the protective film.
Examine if the lens is dirty or not.
Examine if any obstruction is nearby, e.g. spider web.
Question: Live view fails with good network connection.
Answer: Examine if the IE plug-in is well installed. Change the Website Blocker settings if necessary.
For cross-domain routing, enable the device UPnP, or set manual mapping to port no. 80, 8000,
or 554.
Examine if the live view channel amount exceeds the upper limit.
Examine the network bandwidth.
Question: Focus fails when you test outdoor device in indoor situation.
Answer: Restore the device to default settings.
Adjust the Min. Focusing Distance in Configuration > Image> Display Settings > Focus.
5.2 Common Material Emissivity Reference
Material
Emissivity
Material
Emissivity
Human Skin
0.98
Brick
0.95
PCB
0.91
Sand
0.90
Cement Concrete
0.95
Soil
0.92
Ceramics
0.92
Cotton
0.98
Rubber
0.95
Cardboard
0.90
Paint
0.93
White Paper
0.90
Wood
0.85
Water
0.96
Asphalt
0.96