Owner Manual

We aim to please with our wide range of products including Fountains, Birdbaths, Statuary, Pond Supplies

& More. All of our products are constructed from the highest quality materials. In the event that we have

not achieved our usual standard of excellence, we will repair or replace, at our discretion, within the

warranty period. A valid proof of purchase, with the purchase date clearly indicated, must be provided.

Photos of defective merchandise will also be required to help distinguish the actual cause of the defect.

Please read below for a detailed description of warranty coverage.

• Water Damage

We are not manufactured to withstand extreme temperatures. Improper storage that allows

water to freeze within a product may cause damage, is considered negligence, and will not be

covered under this warranty. The use of “hard water,” and/or caustic cleaners, can affect the

painted or other finishes. Failure to keep the unit clean, and use of such additives/

cleaners, will also void the warranty. Please note: for fountains, it is normal for some splashing

to occur and protecting the immediate surfaces is not the responsibility to us.

• Paint & Color (Retention and/or Loss)

The use of water will cause natural erosion to the color. This area can be touched up using

standard paint. The paint is designed to protect the entire finish against breakdown of color. As

with any product, all finishes with time will gradually fade and discolor. The warranty will only

cover against severe or complete fading, within the first year from date of purchase, with the

above exclusion.

• Procedure/Service

Should a warranty/claim be needed, you should contact the retailer from whom you purchased

the product. If that is not an option, you can contact us. When contacting us, you must be

prepared to show proof of purchase, provide photographs and any other information needed to

validate your claim. This may be necessary to distinguish between a partial or complete

replacement of a defective product. The warranty does not cover any items with multiple parts;

the warranty will ONLY cover the individual component of the unit/item that may be defective.

Replacement parts can be made available to a consumer through the original selling party, or

an approved parts retailer. If this is not an option, contact our customer service department.

Item is covered under one year limited warranty from the date of purchase. When

requesting replacement parts due to a warranty claim after 30 days of purchase, credit

card information will be requested for shipping charges.

• Not Covered Under Warranty

The limited warranty will NOT cover cases of damages due to:

1. Damages caused in Transit

2. Inadequate care and/or neglect

3. Environmental and/or natural elements

4. Immersion in water, unless specified

5. Improper Installation/Storage and/or Maintenance

This warranty is void if the product has been damaged by accident, misuse, negligence, improper

installation and/or modifications have occurred. This includes any and/or all defects arising out of freezing

water damage, hard water damage, failure to keep the unit clean and free of harmful additives such as

bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover any

additional charges or installation, removal, disposal and/or shipping costs or consequential damage

associated with any warranty claim.

LIMITED WARRANTY INFORMATION