User's Manual

© 2010 HID Global Corporation All rights reserved
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 113
Ribbon Release
Error
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The Printer cannot locate
the next Ribbon panel in
order to release the
Ribbon from the card.
Ensure that the Ribbon is not stuck
to the card.
• Replace the Ribbon.
• Recalibrate the Ribbon sensor.
• If the Ribbon is broken, repair by
taping the Ribbon back onto the
take- up core and manually
advance to the next panel.
• Press the Pause button to
continue.
# 128
Calibrate Ribbon
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The Print Ribbon Sensor is
out of calibration.
Calibrate the Ribbon Sensor.
# 131
Flipper Jam/ Home
Error
A card has become
jammed in the Printer’s
Flipper Table.
The Flipper failed to
position properly while
aligning a card or flipping a
card.
Clear any cards in the Flipper Table,
using the buttons to move the card
out.
• Resume printing.
• Reset the Printer and retry. If
problem persists call for technical
assistance.
DTC4500 Card Printer/Encoder User Guide
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