User's Manual

© 2010 HID Global Corporation All rights reserved
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 107
Printing Error
An error was detected
during printing.
Reset the Printer and try again.
• If this problem persists, call for
technical assistance.
# 109
Ribbon Release
Error
The Printer cannot locate
the next Ribbon panel in
order to release the
Ribbon from the card.
Ensure that the Ribbon is not stuck
to the card.
• Replace the Ribbon.
• Recalibrate the Ribbon sensor.
• If the Ribbon is broken, repair by
taping the Ribbon back onto the
take- up core and manually
advance to the next panel.
# 110
Card Jam/Align
error
A card is jammed in the
Print Station or card
flipping area of the Printer.
Clear the jam. Press the Pause
button to continue.
# 111
Head Loading
An unrecoverable error
has occurred during
printing.
Reset the Printer and try again. If
this problem persists, call for
technical assistance.
# 112
Card Jam/Align
error
A card is jammed in the
Print Station or card
flipping area of the Printer.
Clear the jam. Press the Pause
button to continue.
DTC4500 Card Printer/Encoder User Guide
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