User's Manual

© 2010 HID Global Corporation All rights reserved
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 99
Ribbon Error
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The Print Ribbon has
either broken or jammed.
• If jammed, clear the jam.
• If broken, repair by taping the
Ribbon back on to the take- up
core.
• Press the Pause button to
continue or the ON/OFF button to
cancel.
# 100
Ribbon RFID Error
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There is no Ribbon or the
Ribbon tag information is
corrupted or incorrect.
Verify the Printer Driver settings for
correct Ribbon.
• Try a new Ribbon and continue.
• Press the ON/OFF button to
cancel.
# 102
# 103
# 104
Headlift Error
This is a problem with the
Printhead Lift.
Reset the Printer and try again.
• If this problem persists, call for
technical assistance.
# 106
Job Data Error
The print data sent to the
Printer is corrupt or has
been interrupted.
Check the interface cable.
Select the ON/OFF button to cancel
this print job and then resend the
job.
DTC4500 Card Printer/Encoder User Guide
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