User's Manual

© 2010 HID Global Corporation All rights reserved
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 53
Lam Card Jam
A jam occurred
somewhere between the
Printer and the laminator
Open covers and clear the
obstruction/jam
# 63
Lam Tag Error
|contextid=286
There is no material
loaded in the laminator
Load material into the Laminator
# 64
# 65
# 66
Reboot Required
Unspecified system error
detected by the Printer
Firmware.
Reset the Printer and try again.
• If this problem persists, call for
technical assistance.
# 68
Card in Printer
A card is jammed in the
Print Station or card
flipping area of the Printer.
Clear the jam and press the the
Pause button.
# 70
Multiple Feed
|contextid=211
Multiple cards were fed
into the Printer.
Verify the card thickness is set to
the thickness of your cards, then
press the Pause button.
• Check for card slippage. If
necessary, run the Printer
cleaning routine
• Verify the Cleaning roller is
properly installed on the Ribbon
Cartridge.
• Verify the cards are not sticking
together.
DTC4500 Card Printer/Encoder User Guide
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