User's Manual

© 2010 HID Global Corporation All rights reserved
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 30
Mag Verify Error
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|contextid=252
Magnetic encoding
verification failure.
• Try encoding with a different
card.
• Verify cards have the Magnetic
Stripe.
• Replace the Magnetic Encoding
Module.
# 31
No Mag Module
|contextid=250
You are trying to send
encoding data, but the
Printer is not configured
with this Encoder type.
• Ensure that no encoding data is
being sent with the print job and
reprint the card.
• Install a Magnetic Encoding
Module.
# 38
# 39
# 40
EEPROM Corrupt
EEPROM Read
Error
EEPROM restored with
factory default values.
If changes were made in the
Advanced Setting Tab in the Printer
Driver, click the Default button to
reset these numbers.
• Reset the Printer and try again. If
this problem persists, call for
technical assistance.
DTC4500 Card Printer/Encoder User Guide
83