User's Manual

© 2010 HID Global Corporation All rights reserved
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 44
Flipper Jam/ Home
Error
|contextid=220
A card has become
jammed in the Printer’s
Flipper Table.
The Flipper failed to
position properly while
aligning a card or flipping a
card.
Clear any cards in the Flipper Table
using the buttons to move the card
out. Resume printing.
• Reset the Printer and retry. If
problem persists call for technical
assistance.
# 45
No Flip Module
|contextid=221
Request to print on 2
nd
side
of card, but no Flipper is
installed.
If a Flipper Module is present,
ensure that the Print Both Sides
option in the Printer Driver is set
correctly.
• Install a Flipper module.
# 48
Check Lam Power
|contextid=281
Lam is connected but not
powered.
Power off the Printer, power the
Laminator, and then power on the
Printer. A damaged Flipper board,
E-Card board, or EEPROM could
potentially result in this same error.
# 52
Lam Generic Error
|contextid=280
Laminator firmware error Cycle power and try again.
• If this problem persists call for
technical assistance.
DTC4500 Card Printer/Encoder User Guide
84