User's Manual

K02021-000 Rev A April 2006
16
5.2 Copyrights, Patents, and Trademark Credits
Indala Corporation reserves all rights including patents, copyrights, trademarks, trade names, and all other
intellectual property rights worldwide. No reproduction, adaptation, or translation is allowed without prior
written permission from Indala Corporation. Indala Corporation reserves the right to change any product
description and/or specification contained here without prior notice.
Products are covered by United States patent 4818855, Canadian patent 1253591, and other patents
pending worldwide.
5.3 RMA (Return Material Authorization)
Goods returned for repair, warranty or non-warranty, must be assigned an RMA (Return Material
Authorization) number. The customer is to provide a description of the specific problem. The customer is
to include serial numbers, formats, card ID numbers, and correct facility codes with the items to be
returned. If exact duplicates of returned cards or tags are requested, the customer must provide Motorola
Indala with the exact format and ID numbers needed.
For readers returned and not covered by the warranty (due to age, misuse and/or damage), a quote for
repairs will be issued, and no work will be performed until a valid purchase order is received. Readers
left over 30 days without a repair authorization and a purchase order will be returned with evaluation
charges and shipping costs applied.
5.4 Contacting Technical Support
U.S.A. Office: EMEA Office:
6850 B Santa Teresa Blvd. 8-10 Clos Menter
San Jose, CA 95119-1205 Excelsior Business Park
Tel [phone], Main Cardiff CF14 3AY
Tel [phone], Technical Support [phone]
Fax [phone] Fax [phone]