User Manual

TROUBLESHOOTING 42
HID Corp.
TROUBLESHOOTING
If your system is not working it could be for one of the following
reasons:
No Base Unit Attached
1. Check to be sure the base unit is plugged in.
2. Verify the COM Port selected agrees with the connector
on the PC. Refer to the section labeled Get Base Version
and review this step.
3. Verify no application has taken control over the COM Port.
Applications such as Palm Pilot’s Hot Sync program will
take over the COM Port and not release it until you
terminate them. Most applications like this allow you to
specify their operation on a manual installation basis.
Cannot Locate the Badge
1. It could be the wrong badge
2. The badge is not in the database
3. Badge is out of the proximity range
Your Password doesn’t work
Your NT password, username, or Domain is different than
the one used in the AIR ID system.
If you are still experiencing problems, contact HID Technical
support dept: 800-237-PROX (7769)