User's Manual

Troubleshooting
8
Hi-G-Tek Ltd. Microelectronics & Asset Tracking Technology
209
3.
4.
5.
6.
Repeated "No Seals" failure when using the Verify command
Repeated "Seal Does Not Respond" reply using the Add Verify
command.
General All Commands failure - check that ADI, Department,
and ORG ID parameters in the Seal and the Reader are
compatible.
Seal does not respond to Tamper command.
Possible reasons:
Possible reasons:
Possible reasons:
a. Incompatible parameters between the Seal and the Reader.
The parameters are: ADI, Department, Org ID.
b. Low power transmission.
c. Antenna disconnected.
d. Seals are located too far away.
e. Number of windows defined greater than 255.
a. Incompatible parameters between the Seal and the Reader.
The parameters are: ADI, Department, Org ID.
b. Low power transmission.
c. Antenna disconnected.
d. Seals are located too far away.
e. Number of windows defined greater than 255.
a. Seal is not in Tamper mode.
b. Open the Seal and re-run the Tamper command. Repeat
several times. If Seal still does not respond, follow procedure
detailed in section 5.