HP Hardware Support Onsite Service - datasheet - UK

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Data sheet | HP Hardware Support Onsite Service
Onsite hardware
support, continued
Fix-on-Failure: In addition, at the time of onsite technical support delivery,
HP may:
• Install available engineering improvements for covered hardware products
to help the Customer ensure proper operation of the hardware products
and maintain compatibility with HP-supplied hardware replacement parts
• Install available rmware updates dened by HP as non-customer
installable
for covered hardware products, that, in the opinion of HP, are required
to return the covered product to operating condition or to maintain
supportability by HP
Fix-on-Request: In addition, at the Customer’s request, HP will install
during coverage hours critical rmware updates dened by HP as non-
customer installable for covered hardware products. Critical rmware
updates are rmware updates recommended by the HP product division
for immediate installation.
Notwithstanding anything to the contrary in this document or HP’s current
standard sales terms, HP will, for select enterprise storage arrays and
enterprise tape products, cover and replace defective or depleted batteries
that are critical to the proper operation of the covered product.
Replacement parts
and materials
HP will provide HP-supported replacement parts and materials necessary
to maintain the covered hardware product in operating condition,
including parts and materials for available and recommended engineering
improvements. Replacement parts provided by HP shall be new or
functionally equivalent to new in performance. Replaced parts become
the property of HP. Customers who wish to retain, degauss, or otherwise
physically destroy replaced parts will be billed and required to pay the list
price for the replacement part.
Supplies and consumable parts are not supported and will not be provided
as part of this service; standard warranty terms and conditions apply to
supplies and consumable parts. The repair or replacement of any supplies
or consumables is the responsibility of the Customer. Some exceptions may
apply; contact HP for more information. If a consumable part is eligible
for coverage, as determined by HP, call-to-repair time commitments and
onsite response times do not apply to repair or replacement of the covered
consumable part.
Maximum supported lifetime/maximum usage: Parts and components
that have reached their maximum supported lifetime and/or the maximum
usage limit as set forth in the manufacturer’s operating manual, product
QuickSpecs, or the technical product data sheet will not be provided,
repaired, or replaced as part of this service.
Firmware updates for
selected products
As HP releases entitled rmware updates to HP hardware products, these
updates are only made available to Customers with an active agreement
that entitles them to access these updates.
As part of this service, Customers will have the right to download, install, and
use rmware updates for hardware products covered by this service, subject
to all applicable license restrictions in HP’s current standard sales terms.
HP will verify entitlement to updates by reasonable means (such as an
access code or other identier), and the Customer is responsible for using
any such access tools in accordance with the terms of this data sheet and
other applicable agreements with HP.
HP may take additional reasonable steps, including audits, to verify the
Customer’s adherence to the terms of their agreements with HP, including
this data sheet.
For Customers with licenses to rmware-based software products (features
implemented in rmware activated by the purchase of a separate software
license product), the Customer must also have, if available, an active HP
Software Support agreement to receive, download, install, and use related
rmware updates. HP will provide, install, or assist the Customer with
installation of rmware updates as previously described in this document
only if the Customer has the license to use the related software updates
for each system, socket, processor, processor core, or end-user software
license as allowed by the original HP or original manufacturer software
license terms.