HP Next Business Day Hardware Support for Travellers

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HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Specications
Table 1. Service features
Feature
Delivery specifications
Travel coverage
Travel coverage is available in major geographies of the world, with a list of countries/
geographic locations that is extensive and expanding. A detailed list is maintained at
www.hp.com/services/travel. This list provides information on the specific geographic
availability of Next Business Day Hardware Support for Travelers, including Accidental
Damage Protection and Defective Media Retention options. The listing of countries/geographic
locations is subject to change without notice.
It is recommended that the Customer validate travel coverage through this website prior to any
departure.
When the Customer is traveling in any of these locations and outside the country of original
product purchase, HP will:
• Provide the Customer with the HP Global Solution Center telephone number for the pertinent
country/geographic location under “Contact HP” on www.hp.com
• Accept calls in the country/geographic location of travel from the Customer or the internal
help desk of the Customer’s company
• Diagnose to the hardware failure level
• Arrange for next-business-day response service at the Customer’s location in the
participating country/geographic location, or delivery of a replacement part, as needed
• Provide the parts required for repair according to the hardware specication, provided the
localized parts are available in the location of travel
Remote problem
diagnosis and support
Once the Customer has placed a service request via a designated HP support telephone
number, HP will work with the Customer during the coverage window to isolate the hardware
problem and to remotely troubleshoot, remedy, and resolve the problem. Prior to any onsite
assistance, HP may initiate and perform remote diagnostics using electronic remote support
tools (where available) to access covered products. Alternatively, HP may use other means
available to facilitate remote problem resolution.
Upon experiencing a hardware problem outside the country of purchase, the Customer must
first call HP for assistance during local business hours and business days at the local phone
numbers provided under “Contact HP” on www.hp.com.
Onsite hardware support
For technical hardware issues that cannot, in HP’s judgment, be resolved remotely, an HP
authorized representative will provide onsite technical support on covered hardware products
to return them to operating condition. HP may, at its sole discretion, elect to replace the
products in lieu of repairing them. Replacement products are new or functionally equivalent to
new products in performance. Replaced products become the property of HP.
In addition, HP may install available engineering improvements to help the Customer
experience proper operation of the hardware products and maintain compatibility with
HP-supplied hardware replacement parts. At its sole discretion, HP may install any firmware
updates that, in the opinion of HP, are required to return the covered product to operating
condition or to maintain supportability by HP.
Replacement parts and
materials
HP will provide HP-supported replacement parts and materials necessary to maintain the
covered hardware product in operating condition, including parts and materials for available
and recommended engineering improvements. Replacement parts provided by HP shall be new
or functionally equivalent to new in performance. Replaced parts become the property of HP.
Customers who wish to retain replaced parts will be billed and required to pay the list price less
any applicable discounts for the replacement part.
Supplies and consumable parts are not supported and will not be provided as part of this
service; standard warranty terms and conditions apply to supplies and consumable parts.
Maximum supported lifetime/maximum usage:
Parts and components that have exceeded their maximum supported lifetime and/or the
maximum usage limitations as set forth in the manufacturer’s operating manual, product
quick-specs, or the technical product data sheet will not be provided, repaired, or replaced as
part of this service.