Data Sheet

6
Next-day response,
standard business
Hours (9x7)
Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local
time, Monday through Sunday, including HP holidays.
An HP authorised representative will arrive at the Customer’s site during the
coverage window to begin hardware maintenance service the next coverage
day after the call has been received and acknowledged by HP. Calls received
outside the coverage window will be acknowledged the next coverage day
and serviced within the following coverage day.
4-hour response,
standard business
hours (9x5)
Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local
time, Monday through Friday, excluding HP holidays.
An HP authorised representative will arrive at the Customer’s site during
the coverage window to begin hardware maintenance service within 4 hours
after the call has been received and acknowledged by HP. The 4-hour onsite
response time is measured during the coverage window only. For calls
received after 1:00 p.m. local time, the response time may be carried over
to the next coverage window.
4-hour response,
extended business
hours (13x5)
Service is available 13 hours per day between 8:00 a.m. and 9:00 p.m. local
time, Monday through Friday, excluding HP holidays.
An HP authorised representative will arrive at the Customer’s site during
the coverage window to begin hardware maintenance service within 4 hours
after the call has been received and acknowledged by HP. The 4-hour onsite
response time is measured during the coverage window only. For calls
received after 5:00 p.m. local time, the response time may be carried over
to the next coverage window.
4-hour response,
standard business
hours (9x7)
Service is available 9 hours per day between 8:00 a.m. and 5:00 p.m. local
time, Monday through Sunday, including HP holidays.
An HP authorised representative will arrive at the Customer’s site during
the coverage window to begin hardware maintenance service within 4 hours
after the call has been received and acknowledged by HP. The 4-hour onsite
response time is measured during the coverage window only. For calls
received after 1:00 p.m. local time, the response time may be carried over
to the next coverage window.
4-hour response,
extended business
hours (13x7)
Service is available 13 hours per day between 8:00 a.m. and 9:00 p.m. local
time, Monday through Sunday, including HP holidays.
An HP authorised representative will arrive at the Customer’s site during
the coverage window to begin hardware maintenance service within 4
hours after the call has been received and acknowledged by HP. The 4-hour
response time is measured during the coverage window only. For calls
received after 5:00 p.m. local time, the response time may be carried over to
the next coverage window.
4-hour response,
24x7
Service is available 24 hours per day, Monday through Sunday, including
HP holidays.
An HP authorised representative will arrive at the Customer’s site any time
and day of the year to begin hardware maintenance service within 4 hours
after the call has been received and acknowledged by HP.
6-hour
call-to-repair time
For critical incidents with covered hardware, HP will use commercially
reasonable eorts to return the covered hardware to operating condition
within 6 hours of the initial call to HP, if this time falls within the coverage
window.
24-hour
call-to-repair, 24x7
Service is available 24 hours per day, Monday through Sunday, including
HP holidays.
For critical incidents with covered hardware, HP will use commercially
reasonable eorts to return the covered hardware to operating condition
within 24 hours after the call has been received and acknowledged by HP.
Data sheet | HP Hardware Support Onsite Service