HP Next Business Day Hardware Support for Travellers

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HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Limitations to the Defective Media Retention service feature option
The Defective Media Retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by
HP due to malfunction. It does not apply to any exchange of Disk or SSD/Flash Drives that have not failed.
SSD/Flash Drives that are specied by HP as consumable parts and/or that have exceeded the maximum supported
lifetime and/or the maximum usage limit as set forth in the manufacturer’s operating manual, the product quick
specs, or the technical data sheet are not eligible for the Defective Media Retention service feature option.
Failure rates on Disk or SSD/Flash Drives are constantly monitored and HP reserves the right to cancel this service
with 30 days’ notice if HP reasonably believes that the Customer is overusing the Defective Media Retention
service feature option (such as when replacement of defective Disk or SSD/Flash Drives materially exceeds the
standard failure rates for the system involved).
HP SHALL HAVE NO OBLIGATION WHATSOEVER WITH RESPECT TO THE CONTENTS OF OR THE DESTRUCTION OF
ANY DISK OR SSD/FLASH DRIVE RETAINED BY THE CUSTOMER. NOTWITHSTANDING ANYTHING IN HP’S CURRENT
STANDARD SALES TERMS OR THE TECHNICAL DATA SHEET TO THE CONTRARY, IN NO EVENT WILL HP OR ITS
AFFILIATES, SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL
DAMAGES OR DAMAGES FOR LOSS OF OR MISUSE OF DATA UNDER THIS DEFECTIVE MEDIA RETENTION SERVICE.
Exclusions to the Accidental Damage Protection service feature option
Eligibility for purchase of the Accidental Damage Protection service feature requires the product to be covered by
a factory warranty or a warranty extension service with coverage duration equal to or longer than the Accidental
Damage Protection service. The Accidental Damage Protection service feature provides protection against sudden
and unforeseen accidental damage from handling, provided such damage occurs in the course of regular use. It
does not cover the following situations and damage due to:
• Normal wear and tear; change in color, texture, or nish; gradual deterioration; rust; dust; or corrosion.
• Fire, a vehicular or homeowner’s accident (in cases in which said accident is covered by an insurance policy or
other product warranty), act of nature (including, without limitation, oods), or any other peril originating from
outside the product.
• Exposure to weather conditions or environmental conditions that are outside of HP specications, exposure to
hazardous (including bio-hazardous) materials, operator negligence, misuse, mishandling, improper electrical
power supply, unauthorized repairs or attempts to repair, improper and unauthorized equipment modications,
attachments or installation, vandalism, animal or insect damage or infestation, defective batteries, battery
leakage, lack of manufacturer-specied maintenance (including the use of inappropriate cleansers).
• Error in product design, construction, programming, or instructions.
• Maintenance, repair, or replacement necessitated by loss or damage resulting from any cause other than
normal use, storage, and operation of the product in accordance with the manufacturer’s specications and
owner’s manual.
• Theft, loss, mysterious disappearance, or misplacement.
• Data loss or corruption; business interruptions.
• Fraud (including, but not limited to, incorrect, misleading, erroneous or incomplete disclosure of how the
equipment was damaged to the Customer’s adjudicator, the servicer, or HP).
• Accidental or other damage to the product that is cosmetic in nature, meaning damage that does not impact
operation and functioning of the computer.
• Computer monitor screen imperfections including, but not limited to, ‘burn-in’ and missing pixels, caused by
normal use and operation of the product.
• Damage to product(s) whose serial numbers are removed or altered.
• Damage or equipment failure that is covered by manufacturer’s warranty, recall, or factory bulletins.
• Damage caused during the Customer’s shipment of the covered product to or from another location.
• Damage to hardware, software, media, data, etc., stemming from causes including, but not limited to, viruses;
application programs; network programs; upgrades; formatting of any kind; databases; les; drivers; source
code; object code or proprietary data; any support, conguration, installation or reinstallation of any software
or data; or use of damaged or defective media.
• Any and all pre-existing conditions that occurred (i.e., took place) prior to the purchase date of the HP Care Pack
service.