HP Hardware Support Onsite Service - datasheet - UK
ManualsBrandsHewlett Packard ManualsComputer Service OptionsThe Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple
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Travel zones
All hardware onsite response times apply only to sites located within 100 miles (160 km)
of an HP designated support hub. Travel to sites located within 200 miles (320 km) of an
HP designated support hub is provided at no additional charge. If the site is located more
than 200 miles (320 km) from the HP designated support hub, there will be an additional
travel charge.
If the product is located or is to be installed outside of the specied travel zone, or the
site location is not accessible by driving and thus requires special access (e.g., oil rigs,
ships, remote areas in deserts, etc.), service may be subject to additional support charges,
longer response times, reduced coverage hours, or pickup and return service delivery, as
determined by HP. Please check local support conditions with your HP sales representative.
Travel zones and charges, if applicable, may vary in some geographic locations.
Response times to sites located more than 100 miles (160 km) from an HP designated support
hub will have modied response times for extended travel, as shown in the table below.
A call-to-repair time commitment is available for sites located within 50 miles (80 km) of an
HP designated support hub.
For sites that are located within 51 to 100 miles (81 to 160 km) of an HP designated
support hub, an adjusted hardware call-to-repair time commitment applies, as shown
in the table below.
The hardware call-to-repair time commitment is not available for sites located more than
100 miles (160 km) from an HP designated support hub.
Distance from HP designated
support hub
4-hour onsite response time Next-day onsite response time
0–100 miles (0–160 km) 4 hours Next-day onsite response time
101–200 miles (161–320 km) 8 hours 1 additional coverage day
201–300 miles (321–480 km) Established at time of order
and subject to resource
availability
2 additional coverage days
Beyond 300 miles (480 km) Established at time of order
and subject to resource
availability
Established at time of order and
subject to resource availability
Distance from HP designated
support hub
6-hour hardware call-to-
repair time commitment
24-hour hardware call-to-
repair time commitment
0–50 miles (0–80 km) 6 hours 24 hours
51–100 miles (81–160 km) 8 hours 24 hours
Beyond 100 miles (160 km) Not available Not available
Data sheet | HP Hardware Support Onsite Service