Data Sheet

6
HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Service limitations
At the discretion of HP, service will be provided using a combination of remote diagnosis and support, services
delivered onsite, and other service delivery methods. Other service delivery methods may include the delivery
via a courier of customer-replaceable parts such as a keyboard, a mouse, other parts classied as Customer Self
Repair parts, or an entire replacement product. HP will determine the appropriate delivery method required to
provide eective and timely Customer support.
HP reserves the right to remove the covered product from the Customer’s location to make the repair.
HP requires that the Customer return the failed unit to the original country of purchase if any repair event,
including Accidental Damage Protection, would require replacement of the device. Whole unit replacement is not
available outside the original country of purchase for this service. Travel coverage is limited to onsite and osite
repair of the original unit.
An onsite response time will not apply if the service can be delivered using remote diagnosis, remote support, or
other service delivery methods described above.
The following activities are excluded from this service:
• Backup, recovery, and support of the operating system, other software, and data
• Troubleshooting for interconnectivity or compatibility problems
• Services required due to failure of the Customer to incorporate any system x, repair, patch, or modication
provided to the Customer by HP
• Services required due to failure of the Customer to take avoidance action previously advised by HP
• User-preventive maintenance
When the Customer is traveling outside the country of purchase, the described support services will be provided
only if the country/geographic location where the service is requested and delivered is listed as a participating
country/geographic location on a table accessible at www.hp.com/services/travel. Services are not available
under this agreement in countries/geographic locations other than those listed in that table. Service may,
however, be provided at a lower service level at some additional locations not listed in that table.
If parts needed for the repair, especially specialized language-specic or country-specic parts, are not available,
the Customer has the following options:
• Postpone the request for the service until the Customer has returned to the country where the product was
originally purchased
• Accept the replacement of a defective foreign part with a local part (for example, English/American keyboard)
Specialized language-specic or country-specic parts such as non-international English keyboards, non-
local-language keyboards, or certain localized power supply parts are not generally available when traveling
internationally and are not covered under the terms of this agreement, except within the boundaries of the
country of origin.
Services requested outside the original country of purchase are limited to the base unit only. Services for external
monitors are provided only in the original country of purchase, if this additional coverage has been purchased. The
docking station or port replicator is eligible for coverage within the host country where the Care Pack service was
purchased, but does not provide coverage when travelling outside the country of purchase.
Non-HP branded options are excluded from this service.
Consumable items including, but not limited to, customer-replaceable batteries and tablet PC pens, maintenance
kits and other supplies, user maintenance, and non-HP devices are not covered under this service.