Data Sheet
ManualsBrandsHewlett Packard ManualsComputer Service OptionsThe Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple
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HP Technology Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase.
Travel zones
All hardware onsite response times apply only to sites located within 100 miles (160 km) of an HP designated
support hub. Travel to sites located within 200 miles (320 km) of an HP designated support hub is provided at no
additional charge. If the site is located more than 200 miles (320 km) from the HP designated support hub, there
will be an additional travel charge.
Travel zones and charges, if applicable, may vary in some geographic locations.
Response times to sites located more than 100 miles (160 km) from an HP designated support hub will have
modied response times for extended travel, as shown in the table below.
* Travel zone denitions and corresponding response times vary in participating countries/geographic
locations. Contact the local sales oice for details on travel zones and modied response times.
Coverage
• This service provides coverage for eligible HP- or Compaq-branded hardware products and all HP-supported
and supplied internal components (such as memory and DVD-ROM drives), as well as attached HP- or Compaq-
branded accessories purchased together with the main product, such as mouse, keyboard, docking station, AC
power adapter, and external monitor of 22 inches or less in size.
• Consumer items including, but not limited to, removable media, customer-replaceable batteries and Tablet PC
pens, maintenance kits, and other supplies, as well as user maintenance and non-HP devices, are not covered
by this service.
For replacement parts and components that are discontinued, an upgrade path may be required. Upgrades
for discontinued parts or components may in some cases result in additional charges to the Customer. HP will
work with the Customer to recommend a replacement. Not all components will have available replacements in
all countries due to local support capabilities.
Distance from HP designated support hub
Onsite response time
0–100 miles (0–160 km)
Next business day*
101–200 miles (161–320 km)
1 additional business day*
201–300 miles (321–480 km)
2 additional business days*
More than 300 miles (480 km)
Established at time of order and subject to resource
availability*