User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.
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About this guide This guide provides basic information for using and upgrading this product. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
Table of contents 1 Locating HP resources ...........................................................................................................................................................1 Product information ..........................................................................................................................................................1 Support .................................................................................................................................
Turning on the low blue light mode.........................................................................................................................16 Turning on the night light mode..............................................................................................................................17 4 Backing up, restoring, and recovering .................................................................................................................................
HP and accessibility .........................................................................................................................................................31 Finding the technology tools you need ...................................................................................................................31 The HP commitment ................................................................................................................................................
1 Locating HP resources Read this chapter to learn about where to find additional HP resources. Product information To locate resources that provide product details, how-to information, and more, use this table. Table 1-1 Where to find product information Topic Location Technical specifications To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the link. Select Search all QuickSpecs, type your model name in the search box, and then select Go.
Table 1-2 Where to find support information (continued) Topic Location ▲ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. – or – ▲ Go to http://www.hp.com/go/orderdocuments. IMPORTANT: You must be connected to the internet to access the latest version of the warranty. You can find your HP Limited Warranty located with the user guides on your product. The warranty might be on a CD or DVD provided in the box.
Table 1-4 Where to find diagnostics tools Topic Location Diagnostics tools For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals. Audible beep and light code definitions See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.
2 Computer features This chapter provides you with an overview of your computer's features. Standard configuration features To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Front panel components To identify the front panel components, use this illustration and table.
Table 2-1 Identifying the front panel components Front panel components 1 Internal microphones (2) 5 Integrated speakers (2) 2 Camera light 6 Wireless charging area 3 Camera privacy shutter 7 Power light 4 Camera NOTE: The power light is normally white when the power is on. If the light blinks red, the computer displays a diagnostic code to indicate a problem. See the Maintenance and Service Guide to interpret the code. NOTE: The camera rotation is 180°. The camera tilt is –5° to +40°.
Table 2-2 Identifying the rear panel components Rear panel components 1 Security cable slot 5 RJ-45 (network) jack 2 USB Type-C® SuperSpeed 10 Gbps port with HP Sleep and Charge 6 Power connector 3 USB SuperSpeed 10 Gbps ports (includes keyboard connection) (2) 7 HDMI-in port 8 DisplayPort™ monitor connectors (2) NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone.
Table 2-3 Identifying the side panel components Side panel components 1 Audio-out (headphone)/Audio-in (microphone) combo jack 2 USB port with HP Sleep and Charge 3 USB Type-C SuperSpeed 20 Gbps port NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone. NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, or CTIA-style headsets.
Table 2-4 Identifying the bottom components (continued) Bottom components 3 NOTE: Fingerprint reader Your model might have additional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determines the behavior. You can disable the system board graphics by changing settings in BIOS F10 Setup.
3 Setup This chapter provides detailed computer setup instructions. Overview Read this section for an overview of the setup process. Set up the computer in the following order. ● Attach a stand. See Attaching and removing a stand on page 9. -or● Attach the computer to a mounting fixture. See Attaching the computer to a mounting fixture on page 12. ● Connect the cables for peripherals and power. See Connecting and disconnecting cables on page 12. ● Connect an additional display, if you want.
1. Place the computer facedown on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2. Align the stand with the connector on the back of the computer. 3. Press down on the stand to install into place. Confirm that the stand is firmly attached to the computer by pulling up on the stand arm. Removing a recline stand Remove a recline stand from your computer by following these steps. 10 1.
Attaching and removing an adjustable-height stand You can attach or remove an adjustable-height stand. Attaching an adjustable-height stand Attach an adjustable-height stand to your computer by following these steps. 1. Place the computer facedown on a soft flat surface. HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage. 2.
6. Lift the stand (2) away from the computer. Attaching the computer to a mounting fixture The computer can be attached to a wall, swing arm, or other mounting fixture. NOTE: ▲ The computer must be attached in landscape orientation. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws through the holes on the mounting device and into the VESA® screw holes on the back of the monitor.
2. Connect the power cord to the power connector on the rear of the computer. Connecting a monitor The ports on the rear of the computer allow you to connect up to two monitors to the computer. If you are adding a monitor that has a DisplayPort™ connector, no video adapter is required. If you are adding a monitor that does not have a DisplayPort connector, you can purchase a video adapter from HP for your configuration. DisplayPort adapters and video cables are purchased separately.
1. Connect one end of the power cord to the AC adapter and the other end to a grounded AC outlet, and then connect the AC adapter to the computer. 2. Press the power button on the computer to turn it on. Disconnecting power Disconnect a power cable from your computer by following these steps. 1. Remove all removable media, such as optical discs or USB flash drives, from the computer. 2. Turn off the computer properly through the operating system, and then turn off any external devices. 3.
4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or special characters, select the include letters and symbols check box.
6. While the status light on the receiver is flashing, flashing, press the Connect button on the underside of the mouse for 5 to 10 seconds. After you release the Connect button, the status light on the receiver stops flashing, indicating that the devices have been synchronized. NOTE: If the mouse and keyboard still do not work, remove and replace the batteries. If the mouse and keyboard are still not synchronized, synchronize the keyboard and mouse again.
3. In the OSD menu, select Low Blue Light to enable the low blue light function. Turning on the night light mode To turn on the night light mode, follow these steps. 1. On the desktop, right-click and select Display Setting. 2. Select the Night Light check box. The night light setting adjusts to 48%.
4 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.
Restoring and recovering your system You have several tools available to recover your system both within and outside of Windows if the desktop cannot load. HP recommends that you attempt to restore your system using the Restoring and recovery methods on page 19. Creating a system restore System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point.
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process. Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
5 Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. 1. Select the Search icon (select products only) from the taskbar, type support, and then select HP Support Assistant.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store. 1. Select the Microsoft Store app on your desktop. – or – Select the Search icon (select products only) in the taskbar, and then type Microsoft Store. 2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location.
For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. – or – Contact support, and provide the failure ID code.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
6 Computer operating guidelines, routine care, and shipping preparation Follow these guidelines to ensure the best performance and useful life of your computer. Operating guidelines and routine care HP has developed guidelines to help you properly set up and care for the computer and monitor. ● Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.
Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer. Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer. 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces. 2.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards. CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in. 3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet.
7 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
8 Accessibility HP's goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or applications. HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does.
● Support internal and external research and development that improves assistive technology relevant to HP products and services. ● Support and contribute to industry standards and guidelines for accessibility. International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification.
If you need additional support with the accessibility features on your HP product, see Contacting support on page 35. Additional links to external partners and suppliers that may provide additional assistance: ● Microsoft Accessibility information (Windows and Microsoft Office) ● Google Products accessibility information (Android, Chrome, Google Apps) Standards and legislation Countries worldwide are enacting regulations to improve access to products and services for persons with disabilities.
Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards. ● United States ● Canada ● Europe ● Australia Useful accessibility resources and links These organizations, institutions, and resources might be good sources of information about disabilities and age-related limitations. NOTE: This is not an exhaustive list.
Other disability resources Many resources, including these examples, provide information about disabilities and age-related limitations. ● ADA (Americans with Disabilities Act) Technical Assistance Program ● ILO Global Business and Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable HP links These HP-specific links provide information that relates to disabilities and age-related limitations.
Index A accessibility 31, 32, 34, 35 accessibility needs assessment assistive technology (AT) finding 32 purpose 31 AT (assistive technology) finding 32 purpose 31 32 B backup, creating 18 backups 18 boot order, changing 20 bottom components 7 I International Association of Accessibility Professionals 32 cables connecting 12 disconnecting 13 caring for your computer 28 cleaning your computer 28 disinfecting 28 removing dirt and debris 28 computer operating guidelines 27 customer support, accessibility 3
W webcam 14 Windows backup 18 recovery media 18 system restore point 18 Windows Hello using 14 Windows tools, using 18 Index 37
