User Guide SUMMARY This guide provides information about components, computer setup, backing up, and more.
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About this guide This guide provides basic information for using and upgrading this product. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
Table of contents 1 Locating HP resources ...........................................................................................................................................................1 Product information ..........................................................................................................................................................1 Support .................................................................................................................................
Using HP Sure Recover (select products only).........................................................................................................20 5 Setting up Linux ...................................................................................................................................................................21 Linux-ready systems .......................................................................................................................................................
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code....................................................................33 Starting HP PC Hardware Diagnostics UEFI .............................................................................................................34 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ....................................................................34 Downloading the latest HP PC Hardware Diagnostics UEFI version ........................
1 Locating HP resources Read this chapter to learn about where to find additional HP resources. Product information To locate resources that provide product details, how-to information, and more, use this table. Table 1-1 Where to find product information Topic Location Technical specifications To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the link. Select Search all QuickSpecs, type your model name in the search box, and then select Go.
Table 1-2 Where to find support information (continued) Topic Location – or – ▲ Go to http://www.hp.com/go/orderdocuments. IMPORTANT: You must be connected to the internet to access the latest version of the warranty. You can find your HP Limited Warranty located with the user guides on your product. The warranty might be on a CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box.
Table 1-4 Where to find diagnostics tools Topic Location Diagnostics tools For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals. Audible beep and light code definitions See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals.
2 Computer features This chapter provides you with an overview of your computer's features. Desktop front components To identify the front panel components, use this illustration and table. NOTE: Your computer model might look slightly different from the illustration in this section. Table 2-1 Front components and their descriptions Item Icon Component Item Icon Component SD card reader (select products only) 1 3.
Desktop rear components To identify the rear panel components, use this illustration and table. NOTE: Refer to the illustration that most closely matches your computer.
Table 2-2 Rear components and their descriptions (continued) Item Icon Component Item Icon Component NOTE: **If you received an external antenna with your configuration, connect it to the rear panel ports. For more information see Connecting external Wi-Fi antennas on page 9.
NOTE: **If you received an external antenna with your configuration, connect it to the rear panel ports. For more information see Connecting external Wi-Fi antennas on page 9. Tower front components To identify the front panel components, use this illustration and table. NOTE: Your computer model might look slightly different from the illustration in this section.
Tower rear components To identify the rear panel components, use this illustration and table. NOTE: Your computer model might look slightly different from the illustration in this section.
NOTE: *When you plug in a device, a menu will display enabling you to select either the Line Out or Line In option. NOTE: The labels for the rear panel connectors use industry-standard icons and colors. NOTE: These DP ports are supported when the system is configured with Intel® UHD integrated graphics. They are enabled by default when a discrete graphics card is installed.
Product specifications Read this section to learn where to find the technical specifications about your computer. To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then select the link. Select Search all QuickSpecs, type your model name in the search box, and then select Go. – or – Go to http://www.hp.com/support, and follow the instructions to find your product. Select Product Information, and then select your computer specifications.
3 Setting up the computer This chapter describes how to set up your computer. Ensuring proper ventilation Proper ventilation for the system is important for computer operation. Follow these guidelines. ● Operate the computer on a sturdy, level surface. ● Provide at least 15.24 cm (6.00 in) of clearance at the front and back of the computer. (This distance is the minimum for all computer models.) NOTE: ● Your computer might look slightly different from the illustration in this section.
● For cabinet installation, ensure adequate cabinet ventilation and be sure that the ambient temperature within the cabinet does not exceed specified limits. ● Never restrict the incoming or outgoing airflow of the computer by blocking any vents or air intakes. Setup procedures Read this section to learn how to set up your computer. WARNING! To reduce the risk of electric shock: ● Plug the power cord into an AC outlet that is easily accessible at all times.
Use this process to plan for adding more monitors. 1. Assess your monitor needs. ● Determine how many monitors you require. ● Determine the kind of graphics performance that you want. ● Note the type of graphics connector used by each monitor. HP provides graphics cards with DisplayPort™ (DP) and DVI-D interfaces, but you can use adapters and third-party cards to interface to other graphics formats, including DVI-I, HDMI, or VGA. TIP: Some adapters for older hardware might cost more than others.
c. Install the graphics card according to the video instructions for your computer at https://www.youtube.com/hpsupport. d. Configure the monitor. For details, see Windows® Help, or go to http://www.microsoft.com. For monitor setup in Linux, you can often use the settings tool for the graphics cards (for example, NVIDIA® nvidia-settings). In some recent Linux® releases, you must modify the window manager system (for example, Gnome 3) preferences.
Table 3-1 Graphics cards and monitor connectors (continued) Graphics card interface connector Monitor connector VGA DVI Dual Link DVI USB Type-C–to– VGA adapter N/A N/A DisplayPort (DP) HDMI USB Type-C–to– DP adapter USB Type-C–to– HDMI adapter Mini DisplayPort (mDP) USB Type-C USB Type-C* N/A USB Type-C cable *For the USB Type-C port that your computer supports, see Computer features on page 4. NOTE: HP graphics cards typically do not include monitor cable adapters.
1. Connect the monitor cable adapters (if required) to the computer, and then connect the appropriate monitor cables to the adapters or directly to the graphics card. 2. Connect the other ends of the monitor cables to the monitors. 3. Connect one end of the monitor power cord to the monitor and the other end to an AC outlet. 4. Configure the monitor. For details, see Windows Help or go to http://www.microsoft.com.
To change display settings: 1. Select the Start button, select Settings, select System, and then select Display. ‒ or – 2. Right-click anywhere on the desktop, and then select Display settings.
4 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.
HP recommends that you attempt to restore your system using the Restoring and recovery methods on page 19. Creating a system restore System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point. When you use System Restore, it returns your computer to its state at the time you made the restore point. Your personal files and documents should not be affected.
Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. To change the boot order: 1. Insert the HP Recovery media. 2.
5 Setting up Linux This chapter describes how to set up and restore the Linux® operating system. IMPORTANT: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly. NOTE: After you set up the operating system, be sure that the latest BIOS, drivers, and software updates are installed. See Updating the computer on page 24.
Setting up Ubuntu Various versions of Ubuntu are certified and supported by Canonical on HP computers. Also, you can buy select HP computers with certified versions of Ubuntu preloaded and ready to use. For more information, go to the Ubuntu Desktop certified hardware search page at https://www.ubuntu.com/certified/desktops and search for your computer product. Ubuntu is available at no cost from http://www.ubuntu.com.
These proprietary drivers are not a standard part of the RHEL, SLED, or Ubuntu distributions because they are not open source. Driver revisions more recent than those at the HP support website are supported directly by the vendor.
6 Updating the computer HP is constantly working to improve your total computer experience. To ensure that the computer uses the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. After successfully starting the computer for the first time, follow these guidelines to be sure that the computer is up to date: ● Be sure that you have the latest system BIOS version loaded. See Updating the BIOS on page 24.
4. If the BIOS version on the website is a version later than the one on your system, download the appropriate version for the computer. Follow the instructions in the release notes to complete the installation. Upgrading device drivers To learn how to upgrade device drivers, read this section. If you install a peripheral device (such as a printer, display adapter, or network adapter), confirm that you have the latest device drivers loaded.
7 Maintenance, diagnostics, and minor troubleshooting This section provides information about maintenance, diagnostics, and minor troubleshooting. Turning off the computer To properly turn off the computer, shut down the operating system software. IMPORTANT: Holding down the power button to shut off the computer can cause loss of user data and might damage the storage device.
● Verify that the computer is plugged into a functional AC outlet. ● Remove all optical discs and USB flash drives before starting the computer. ● Verify that the computer is on and the power light is on. ● If you have installed an operating system other than the factory-installed operating system, confirm that it is supported on your system by going to http://www.hp.com/go/quickspecs. ● Verify that the display panel is lit.
Customer Self Repair Under the Customer Self Repair program, you can order a replacement part and install the part without on-site HP technical assistance. Customer Self Repair might be required for some components. For more information, go to http://www.hp.com/go/selfrepair and select your product. NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service. Call support for further instructions before attempting to remove or repair these components.
Online support Online support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following websites are also available to you: ● http://www.hp.com—Provides useful product information. ● http://www.hp.com/support—Provides the latest online documentation, worldwide technical support, and access to software and drivers for computers.
● Note any third-party hardware or software. ● Note the details of any blinking lights on the front of the computer (tower and desktop configurations) or on the side of the computer (all-in-one configurations). ● Note the applications that you were using when you encountered the problem. NOTE: When you call in for service or support, you might be asked for the product number of the computer (for example: PS988AV).
8 Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.
NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. 1. Select the Search icon (select products only) from the taskbar, type support, and then select HP Support Assistant. – or – Select the question mark icon (select products only) in the taskbar. 2.
1. Select the Microsoft Store app on your desktop. – or – Select the Search icon (select products only) in the taskbar, and then type Microsoft Store. 2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) You can download HP PC Hardware Diagnostics Windows by product name or number.
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. – or – Contact support, and provide the failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
9 Computer operating guidelines, routine care, and shipping preparation Follow these guidelines to ensure the best performance and useful life of your computer. Operating guidelines and routine care HP has developed guidelines to help you properly set up and care for the computer and monitor. ● Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.
Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer. 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet. CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene.
10 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
11 Accessibility HP's goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or applications. HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does.
● Support and contribute to industry standards and guidelines for accessibility. International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure.
Additional links to external partners and suppliers that may provide additional assistance: ● Microsoft Accessibility information (Windows and Microsoft Office) ● Google Products accessibility information (Android, Chrome, Google Apps) Standards and legislation Countries worldwide are enacting regulations to improve access to products and services for persons with disabilities.
Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards. ● United States ● Canada ● Europe ● Australia Useful accessibility resources and links These organizations, institutions, and resources might be good sources of information about disabilities and age-related limitations. NOTE: This is not an exhaustive list.
Other disability resources Many resources, including these examples, provide information about disabilities and age-related limitations. ● ADA (Americans with Disabilities Act) Technical Assistance Program ● ILO Global Business and Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable HP links These HP-specific links provide information that relates to disabilities and age-related limitations.
Index A accessibility 41, 42, 44, 45 accessibility needs assessment 42 antenna cover, identifying 5, 6, 8 antennas external 9 assistive technology (AT) finding 42 purpose 41 AT (assistive technology) finding 42 purpose 41 audio line-in connector (blue), identifying 8 audio line-out connector (green), identifying 5, 6, 8 audio-out (headphone)/audio-in (microphone) combo jack, identifying 4, 7 B backup, creating 18 backups 18 BIOS determining version 24 updating 24 upgrading 24 blink or beep codes 28 boot ord
P ports USB 5, 6, 8 USB SuperSpeed 10 Gbps 4, 7 USB SuperSpeed 5 Gbps 5, 6 USB SuperSpeed 5, 10, or 20 Gbps 7, 8 USB SuperSpeed Plus with HP Sleep and Charge 4, 7 USB Type-C SuperSpeed 10 Gbps with HP Sleep and Charge 7 power button, identifying 4, 7 power connector identifying 5, 6, 8 product change notifications 29 product information 1 proper ventilation, ensuring 11 R recovery 18 discs 19 media 19 USB flash drive 19 recovery media 18 creating using HP Cloud Recovery Download Tool 18 creating using Windo
