User Guide SUMMARY This guide provides technical specifications and information about monitor features, setting up the monitor, and using the monitor.
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About this guide This guide provides technical specifications and information about monitor features, setting up the monitor, and using the software. Depending on the model, your monitor may not have all the features included in this guide. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
Table of contents 1 Getting started.......................................................................................................................................................................1 Important safety information ...........................................................................................................................................1 More HP resources ........................................................................................................................
Setting up Windows Hello facial recognition ..................................................................................................................25 Using the computer camera for Windows Hello......................................................................................................25 Using the monitor camera for Windows Hello ........................................................................................................26 DisplayPort multistreaming (select models) ..........
HP links ....................................................................................................................................................................43 Contacting support ..........................................................................................................................................................43 Index ..........................................................................................................................................................
1 Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information A power cord is included with the monitor. If you use another cord, use only a power source and connection appropriate for this monitor. For information about the correct power cord set to use with the monitor, see the Product Notices provided in your documentation kit.
More HP resources Use this table to locate resources that provide product details, how-to information, and more. Table 1-1 Additional information Resource Contents Setup Instructions Overview of monitor setup and features HP support For HP support or to resolve a hardware or software problem, go to http://www.hp.com/support, and follow the instructions to find your product. – or – Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant.
Display features ● 60.5 cm (23.8 in) diagonal viewable screen area with 1920 × 1080 resolution, plus full-screen support for lower resolutions; includes custom scaling for maximum image size while preserving original aspect ratio ● 68.6 cm (27 in) diagonal viewable screen area with 2560 × 1440 resolution, plus full-screen support for lower resolutions; includes custom scaling for maximum image size while preserving original aspect ratio ● 86.
Monitor stand ● Removable stand for flexible monitor head mounting solutions ● HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and then remove it with the convenient sliding tab release NOTE: For safety and regulatory information, see the Product Notices provided in your documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.
Table 1-2 Front components and their descriptions (continued) Component Description Off: Monitor power is off. Front components—curved models To identify the components on the front of the curved monitor, use this illustration and table. Table 1-3 Front components and their descriptions Component Description (1) On: Speaker volume is muted. Volume mute light Off: Speaker volume is not muted. (2) Volume mute button Mutes and restores speaker sound.
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-4 Rear components and their descriptions Component Description (1) Security cable slot Connects an optional security cable lock. (2) Power connector Connects your monitor to a power outlet. (3) HP VESA® release latch Releases the monitor from the stand or mounting fixture. (4) HDMI port Connects the HDMI cable to a source device such as a computer or game console.
Table 1-5 Rear components and their descriptions Component Description (1) Security cable slot Connects an optional security cable lock. (2) Power connector Connects your monitor to a power outlet. (3) VESA release latch Releases the monitor from the stand or mounting fixture. (4) USB ports (2) Connect USB devices. (5) HDMI port Connects the HDMI cable to a source device such as a computer or game console.
Table 1-6 Side components and their descriptions Component Description (1) Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone). USB port with BC (battery charging) 1.2 (select models) NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (2) USB port (select models) Connects a USB cable to a peripheral device, such as a keyboard, mouse, or USB hard drive.
NOTE: The webcam can be tilted –20° to 5°. Table 1-7 Webcam components and their descriptions Component Description (1) Microphones Noise-cancelling microphones. (2) Webcam light On: The webcam is in use. (3) RGB lens Transmits your image in a video conference. (4) IR lens Transmits IR image for Windows Hello. (5) IR light On: The IR camera is in use.
1. Position the monitor head facedown in the box or on a flat surface covered by a protective sheet made of foam or a clean, dry cloth. 2. Insert the top edge of the stand's mounting plate into the back of the monitor's recess (1). 3. Rotate the stand down until it snaps into place (2). 4. Place the base on the bottom the stand (1), and swivel the base counterclockwise to lock it in place (2). 5. Confirm that the arrows on the base are aligned (3).
2. Rotate the stand down until it snaps into place (2). 3. Place the base on the bottom the stand (1), and swivel the base counterclockwise to lock it in place (2). 4. Confirm that the arrows on the base are aligned (3). Then insert the two thumbscrews into the base and tighten them (4). Mounting the monitor head To attach your monitor to a wall using a swing arm or other mounting fixture, follow the steps in this section to safely and securely connect your monitor.
Removing the monitor stand If you decide to use a wall mount instead of the monitor stand that you attached, first remove the stand. IMPORTANT: Before you disassemble the monitor, be sure that the monitor is turned off and all cables are disconnected. IMPORTANT: procedures. To position and stabilize the monitor, HP recommends that two people perform these 1. Disconnect and remove all cables from the monitor. 2.
5. Slide the stand out of the recess (3). Attaching the monitor head to a mounting device You might need additional tools such as a screwdriver (purchased separately) when you attach a mounting device. To avoid damage to your monitor, follow these instructions. 1. Remove the four screws from the VESA holes located on the rear of the monitor head. 2.
2. Connect the cables to the appropriate connectors on the rear of the monitor. Connecting the cables In addition to details about how to connect a cable, this section contains information about how your monitor functions when you connect certain cables. NOTE: Depending on the model, the monitor might be capable of supporting HDMI, DisplayPort, or USB Type-C inputs. The video mode is determined by the video cable used. The monitor automatically determines which inputs have valid video signals.
● Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to the HDMI port on the source device. ● Connect one end of a USB Type-C cable to the USB Type-C port on the rear of the monitor and the other end to the USB Type-C port on the source device. (Use only the HP-approved USB Type-C cable provided with the monitor.) NOTE: W).
For your safety, do not place anything on power cords or cables. Arrange them so that no one can accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord from the AC outlet, grasp the cord by the plug. Connecting USB devices Use USB ports to connect devices such as a digital camera, USB keyboard, or USB mouse. There are four USB ports on the monitor to connect to USB devices.
1. Tilt the monitor head forward or backward to set it to a comfortable eye level. 2. Adjust the monitor’s height to a comfortable position for your individual workstation. The monitor’s top bezel edge should not exceed a height that is parallel to your eye height. A monitor that is positioned low and reclined might be more comfortable for users with corrective lenses. Reposition your monitor as you adjust your working posture throughout the work day.
3. Swivel the monitor head to the left or right for the best viewing angle. 4. You can pivot the monitor head from landscape to portrait orientation viewing to adapt to your application (select models). a. Adjust the monitor to full height position and tilt the monitor back to full tilt position (1). b. Pivot the monitor clockwise or counterclockwise 90° from landscape to portrait orientation (2).
Installing a security cable lock As a security measure, you can secure the monitor to a fixed object with an optional security cable lock available from HP. Use the key that came with the optional security cable lock to attach and remove the lock. Turning on the monitor This section provides important information about preventing damage to your monitor, startup indicators, and troubleshooting information.
When you first turn on your monitor, a monitor status message is displayed for 5 seconds. The message shows which input is the current active signal, the status of the auto-switch source setting (On or Off; default setting is On), the current preset display resolution, and the recommended preset display resolution. The monitor automatically scans the signal inputs for an active input and uses that input for the display.
2 Using the monitor This chapter describes how to use your monitor and its features, including software and utilities, the OSD menu, the function buttons, power modes, and Windows Hello. Downloading software and utilities You can download and install these files from HP Support. ● INF (Information) file ● ICM (Image Color Matching) files To download the files: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers. 3. Select your product type. 4.
NOTE: The ICM color profile is written in accordance with the International Color Consortium (ICC) Profile Format specification. Using the OSD menu You can adjust your HP monitor to suit your preferences. Use the OSD menu to customize the viewing features of your monitor. To access and make adjustments in the OSD, use the buttons at the bottom of the monitor’s front bezel. To access the OSD menu and make adjustments: 1. If the monitor is not already on, press the power button to turn on the monitor. 2.
Table 2-2 Button names and descriptions Button Description (1) OSD Menu button Opens the OSD main menu, selects a menu item from the OSD, or closes the OSD menu. (2) Brightness button Adjusts the monitor screen brightness. Assignable function button (3) Color button Assignable function button (4) Next Input button Opens the Color menu where you can adjust the monitor screen to a comfortable viewing light or select a preset view mode. Switches the monitor's input source to the next active input.
3. Select Back and close the OSD. Using Auto-Sleep Mode (select products only) Your monitor has an energy-saving feature called Auto-Sleep Mode, a reduced power state. This section describes how to adjust Auto-Sleep Mode on your monitor. When Auto-Sleep Mode is enabled (enabled by default), the monitor enters a reduced power state when the computer signals low power mode (absence of either horizontal or vertical sync signal).
You can use the camera on the monitor to sign into Windows by using Windows Hello facial recognition, maintain conversation security, and video conferencing. NOTE: For video conferencing, connect the computer to the monitor and then select Display IR Camera from the video conferencing interface. When the camera is closed, the microphone on the camera is disabled. When the camera is not in use, you can close the camera by pressing down on it until it clicks into the closed position.
9. Under Welcome to Windows Hello, select Get Started, and then follow the on-screen instructions to enroll your facial ID and set up a personal identification number (PIN). You can now use the infrared (IR) camera on the monitor to log in when using Windows Hello. Using the monitor camera for Windows Hello Even if your computer does not have a Windows Hello camera, you can still set up Windows Hello facial recognition using the IR camera on your monitor. 1.
3. Add a second monitor by connecting a DisplayPort cable between the DisplayPort OUT port on the primary monitor and the DisplayPort IN port on a secondary monitor. NOTE: One of the two daisy-chained monitors needs to have DisplayPort IN and OUT video ports. The last monitor in the chain needs only a DisplayPort IN video port. 4. Set a connected monitor to display the same image as the primary monitor or a different image. If the DisplayPort Mode setting is DisplayPort 1.
3 USB Type-C mode and Display Only mode This chapter describes how to use your monitor in USB Type-C mode and Display Only mode. USB Type-C mode When a USB Type-C cable is connected to the computer and Alt mode is detected, the monitor switches to USB Type-C mode and the following features are activated. USB Type-C mode can also be used when using HDMI or DP for video if a USB to USB Type-C cable is connected in addition to the video signal cable. 1.
4 Support and troubleshooting If your monitor is not working as expected, you might be able to resolve the issue by following the instructions in this section. Solving common issues The following table lists possible issues, the possible cause of each issue, and the recommended solutions. Table 4-1 Common issues and solutions Issues Possible cause Solution Screen is blank or video is flashing. Power cord is disconnected. Connect the power cord. Monitor is off. Press the monitor power button.
Table 4-1 Common issues and solutions (continued) Issues Possible cause Solution power specifications and is using too much power. Disconnect the power cord from the monitor, and then reconnect it Disconnect the monitor from the computer, and then reconnect it. The monitor is set to Power Saver mode. Set Power Mode to Performance in the OSD. Data transfer speeds through USB or Ethernet are slow. Multiple high-resolution monitors are connected to the monitor in Dock mode.
5 Maintaining the monitor Properly maintained, your monitor can run for many years. These instructions provide steps you can perform to keep your monitor in the best condition. Maintenance guidelines Follow these instructions to enhance the performance and extend the life of the monitor. ● Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls that are covered in the operating instructions.
4. For more difficult cleaning situations, use a 50/50 mix of water and isopropyl alcohol. IMPORTANT: Do not use cleaners that contain petroleum-based materials such as benzene, thinner, or any volatile substance to clean the monitor screen or cabinet. These chemicals might damage the monitor. IMPORTANT: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never spray the cleaner directly on the screen surface. It can run behind the bezel and damage the electronics.
A Technical specifications This section contains technical specifications for the physical aspects of your monitor, such as the weight and viewing dimensions, as well as required environmental operating conditions and power source ranges. All specifications represent the typical specifications provided by HP component manufacturers; actual performance can vary either higher or lower. NOTE: For the latest specifications or additional specifications for this product, go to http://www.hp.
Table A-2 Technical specifications Specification Measurement Display, wide-screen 68.6 cm Type IPS Viewable image size 68.6 cm diagonal 27 in diagonal Maximum weight (unpacked) 8.52 kg 18.78 lb Height 55.10 cm 21.69 in Depth 21.60 cm 8.50 in Width 61.28 cm 24.
Table A-3 Technical specifications (continued) Specification Measurement Storage humidity 5% to 95% (noncondensing) Power source 100 V ac to 240 V ac 2.5 A 50/60 Hz Video input terminal One HDMI port, one USB Type-C port, and one DisplayPort connector Preset display resolutions The following display resolutions are the most commonly used modes and are set as factory defaults. The monitor automatically recognizes these preset modes, and they will appear properly sized and centered on the screen. 60.
Table A-5 Preset timing resolutions (continued) Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz) 6 1080p50 1920 × 1080 56.250 50.000 68.6 cm (27 in) model This section provides preset display resolutions and preset timing resolutions. Table A-6 Preset display resolutions Preset Pixel format Horz freq (kHz) Vert freq (Hz) 1 640 × 480 31.469 59.940 2 720 × 400 31.469 70.087 3 800 × 600 37.879 60.317 4 1024 × 768 48.363 60.004 5 1280 × 720 45.000 60.
86.4 cm (34 in) model This section provides preset display resolutions and preset timing resolutions. Table A-8 Preset display resolutions Preset Pixel format Horz freq (kHz) Vert freq (Hz) 1 640 × 480 31.469 59.940 2 720 × 400 31.469 70.087 3 720 × 480 31.469 59.940 4 800 × 600 37.879 60.317 5 1024 × 768 48.363 60.004 6 1280 × 720 45.000 60.000 7 1280 × 800 49.702 59.810 8 1280 × 1024 63.981 60.020 9 1366 × 768 47.712 59.790 10 1440 × 900 55.469 59.
Table A-10 High-definition video formats Preset Timing name Pixel format Horz freq (kHz) Vert freq (Hz) 1 480p 720 × 480 31.469 59.94 2 576p 720 × 576 31.250 50.00 3 720p50 1280 × 720 37.500 50.00 4 720p60 1280 × 720 45.000 60.00 5 1080p50 1920 × 1080 56.250 50.00 6 1080p60 1920 × 1080 67.500 60.00 Energy saver feature This monitor supports a reduced power state.
B Accessibility HP's goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or applications. HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does.
● Support and contribute to industry standards and guidelines for accessibility. International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure.
Additional links to external partners and suppliers that may provide additional assistance: ● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office) ● Google Products accessibility information (Android, Chrome, Google Apps) Standards and legislation Countries worldwide are enacting regulations to improve access to products and services for persons with disabilities.
Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards. ● United States ● Canada ● Europe ● Australia Useful accessibility resources and links These organizations, institutions, and resources might be good sources of information about disabilities and age-related limitations. NOTE: This is not an exhaustive list.
Other disability resources Many resources, including these examples, provide information about disabilities and age-related limitations. ● ADA (Americans with Disabilities Act) Technical Assistance Program ● ILO Global Business and Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable HP links These HP-specific links provide information that relates to disabilities and age-related limitations.
Index A J W accessibility 39, 40, 42, 43 accessibility needs assessment 40 assistive technology (AT) finding 40 purpose 39 AT (assistive technology) finding 40 purpose 39 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 jacks audio-out (headphone)/audio-in (microphone) combo 7 warnings 1 webcam components C OSD button calling technical support 2 components front 4, 5 rear 6 side 7 webcam 8 connectors power 6 customer support, accessibility L label 9 M menu button 4, 5 O 4, 5
