HP 10 G2 2301 Tablet Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
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Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 2 3 Illustrated parts catalog ................................................................................................................................
7 Backing up and recovering your data ............................................................................................................. 24 Automatically updating apps .............................................................................................................................. 24 Manually updating apps, widgets, and the operating system ............................................................................ 24 Back up and reset ...............................................
1 Product description Category Description Product Name HP 10 G2 Tablet Processor MTK 8127 Quad core 1.3 GHz, Panel 10.1 in display, 800 x 1280, touch screen display assembly Memory 1 GB RAM memory, integrated on system board Storage 16 GB eMMC, integrated on system board Supports external microSD up to 64 GB Audio and video Microphone Speaker 5.0 MP full-frame HD video, rear-facing webcamera 2.
2 External component identification Component Description (1) Micro-B USB 2.0 port Permits you to connect to power using micro-B USB extension cable. You can use the cable to connect to a USB power source or AC adapter. (2) Microphone Receives sound. (3) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
Component Description NOTE: When a device is connected to the jack, the tablet speakers are disabled. NOTE: Be sure that the tablet cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). (4) Rear camera Records video and captures photographs. (5) Front camera Records video and captures photographs. (6) WLAN (wireless local area network) antenna Sends and receives wireless signals to communicate with WLANs.
3 Illustrated parts catalog Locating the serial number, product number, and model number NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. The model number (1), product number (2), and Regulatory Model Number (RMN) (3) of your tablet are located on the back cover of the tablet.
Tablet major components Item Component Spare part number (1) Back cover 829927-001 (2) Power/volume button board 833752-001 Power/volume button board cable 833748-001 (3) System board equipped with MTK 8127 Quad core 1.
Component Spare part number Micro USB connector 833751-001 Micro USB cable 829926-001 Miscellaneous Kit 833742-001 Screw Kit 833746-001 Tablet, 10.
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screw driver ● Phillips screw driver, 1.4, 0.3, 2.5 ● Plastic case utility tool Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the tablet when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Authorized Service Provider parts Tablet component replacement procedures CAUTION: Tablet components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the tablet and void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.
2. Remove one Phillips screw (2), and then use a nylon pry tool (3) to press the volume button. 3. Move the nylon pry tool around the edges of the tablet to disconnect the clips and release the back cover from the display panel assembly. 4. Lift the cover (1), and then remove it (2). Reverse this procedure to install the back cover.
Battery Description Spare part number Battery, 4060 mAh, USB-charging (includes cable) 829928-001 Before removing the battery, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 11).
Speaker Description Spare part number Speaker Kit (includes cable) 833747-001 Before removing the speaker, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 11). 5.
1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 11). 5. Remove the battery (see Battery on page 13). 6. Remove the speaker (see Speaker on page 14). Remove the rear-facing webcamera: 1.
Antenna board Before removing the antenna board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4. Remove the back cover (see Back cover on page 11). 5. Remove the battery (see Battery on page 13). 6.
Touch screen board and display cable Description Spare part number Touch screen board (includes cable) 829930-001 Before removing the touch screen board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
Power/volume button board Description Spare part number Power/volume button board ((includes cable) 833752-001 Before removing the power/volume button board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
System board Description Spare part number System board equipped with MTK 8127 Quad core 1.3 GHz,, 1 GB RAM memory, and 16 GB eMMC hard drive 829931-001 Before removing the system board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
Front-facing webcamera Description Spare part number Front-facing webcamera (includes cable) 833744-001 Before removing the front-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
Middle frame Description Spare part number Middle frame 833743-001 Speaker frame (attached to middle frame) 833753-001 Before removing the middle frame, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. 3. Disconnect all external devices from the tablet. 4.
Reverse this procedure to install the middle frame.
6 Specifications Metric U.S. Height 11.07 cm 4.36 in Width 19.27 cm 7.59 in Depth 0.99 cm 0.37 in Weight (lowest weight configuration) 0.36 kg 0.79 lb Dimensions (portrait orientation) Input power The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50/60 Hz, 0.3-1.0 A. NOTE: The tablet can operate on DC power using an industry-standard micro-B USB cable.
7 Backing up and recovering your data Automatically updating apps Some online marketplaces update your apps automatically. Some keep a record of your purchases as well as your last synched settings. If you should need to perform a recovery on your tablet, this record will be available to retrieve all of your settings, favorites, and apps. NOTE: The auto-update feature is a setting in the online marketplace, not on your tablet.
Factory data reset Resetting with the tablet turned on If the tablet starts normally, and if you are able to sign in to the owner account (the first account added to the tablet), follow the steps in this section. To reset all settings and delete all data on the tablet: 1. Swipe down twice from the top edge, and then touch the Settings icon 2. Under Personal, touch Back up & reset. 3. Under Personal data, touch Factory data reset. .
7. Press the power button to begin the reset. A recovery system screen shows the reset process. 8. When the screen displays the message Data wipe complete, press the volume down (-) button to highlight reboot system now, and then press the power button to select. the tablet restarts. Starting up using the recovery menu If your tablet is unable to boot into the operating system, you can perform a system recovery by directly accessing the Recovery menu. 1.
8 Power adapter requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 2-conductor power adapter included with the tablet meets the requirements for use in the country or region where the equipment is purchased. Power adapters for use in other countries and regions must meet the requirements of the country or region where the tablet is used.
28 Country/region Accredited agency Norway NEMKO The People's Republic of China CCC Saudi Arabia SASO Singapore PSB South Africa SABS South Korea KTL Sweden SEMKO Switzerland SEV Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States UL Chapter 8 Power adapter requirements
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter spare part number 5 AC adapter, spare part number antenna spare part number 5 antenna board removal 16 spare part number 16 audio, product description 1 audio-out (headphone) identifying 2 6 B back cover removal 11 spare part number 5, 6, 11 backup and recovery 24 battery removal 13 spare part number 5, 6, 13 buttons power 3 C cables, service considerations 7 camera, identifying 3 connectors, service considerations 7 D display cable removal 17 display panel , spare part number 5 display
R rear-facing webcamera removal 14 spare part number 5, 6, 14 reset 25 S screen protector, spare part number 5, 6 Screw Kit, spare part number 6 sensor, product description 1 service considerations cables 7 connectors 7 plastic parts 7 serviceability, product description 1 Sleep, exit 3 initiate 3 slots microSD card reader 3 speaker identifying 3 removal 14 spare part number 6, 14 speaker frame spare part number 5, 21 speaker frame, spare part number 6 speaker kit spare part number 5 Speaker Kit, spare part
