Datasheet

This data sheet is governed by HP’s current standard sales terms or, if applicable, the
Customer’s purchase agreement with HP.
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If an upfront audit is required by HP, the hardware call-to-repair time will not take effect until five (5) business days after the audit has been
completed. In addition, HP reserves the right to downgrade service to an onsite response time or cancel the service contract if critical audit
suggestions are not followed or the audit is not performed within the specified timeframe.
The hardware repair time may vary for specific products.
A call-to-repair time does not apply when the Customer chooses to have HP prolong diagnosis rather than execute recommended server recovery
procedures.
If the Customer requests scheduled service, the repair timeframe begins from the agreed-upon scheduled time.
The following activities or situations will suspend the call-to-repair time calculation (if applicable) until they are completed or resolved:
•
Any Customer or third-party action or inaction impacting the repair process
•
Any automated recovery processes triggered by the hardware malfunction, such as disk mechanism rebuild or sparing procedures
•
Any other activities not specific to the hardware repair but which are required to verify that the hardware malfunction has been corrected, such
as rebooting the operating system
HP reserves the right to modify the call-to-repair time as it applies to the Customer's specific product configuration, location, and environment.
This is established at the time of the support agreement order and is subject to resource availability.
Collaborative Call Management for non-HP software
The Customer must have appropriate, active support agreements in place with selected vendors and take any steps necessary to ensure that HP
can submit calls on Customer’s behalf for the limited purpose of placing a support call with the vendor. HP will not be able to transfer the existing
HP case number to the vendors and assumes no responsibility for failure to do so. HP is not liable for the performance or non-performance of
third-party vendors, their products, or their support services. HP’s obligations are limited to the placement of support calls only, and purchase of
this service does not assign the support agreement between the Customer and vendor to HP. The Customer is still responsible for performance of
its obligations under such agreements, including payment of all applicable fees, including any fees that may apply as a result of logging calls with
the vendor.
Defective media retention and comprehensive defective material retention
The defective media retention and comprehensive defective material retention service feature options apply only to eligible data retentive
components replaced by HP due to malfunction. They do not apply to any exchange of data retentive components that have not failed.
Data retentive components that are specified by HP as consumable parts and/or that have exceeded the maximum supported lifetime and/or the
maximum usage limit as set forth in the manufacturer's operating manual, the product QuickSpecs, or the technical data sheet are not eligible for
the defective media retention or the comprehensive defective material retention service feature option.
Defective media retention service and comprehensive defective material retention service coverage for options designated by HP as requiring
separate coverage, if available, must be configured and purchased separately.
Failure rates on these components are constantly monitored, and HP reserves the right to cancel this service with 30 days' notice if HP reasonably
believes that the Customer is overusing the defective media retention or comprehensive defective material retention service feature option (such
as when replacement of defective data retentive components materially exceeds the standard failure rates for the system involved).
HP SHALL HAVE NO OBLIGATION WHATSOEVER WITH RESPECT TO THE CONTENTS OF OR THE DESTRUCTION OF ANY DATA RETENTIVE COMPONENT
RETAINED BY THE CUSTOMER. NOTWITHSTANDING ANYTHING IN HP'S CURRENT STANDARD SALES TERMS OR THE TECHNICAL DATA SHEET TO THE
CONTRARY, IN NO EVENT WILL HP OR ITS AFFILIATES, SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL DAMAGES OR DAMAGES FOR LOSS OF OR MISUSE OF DATA UNDER THIS DEFECTIVE MEDIA RETENTION OR COMPREHENSIVE
DEFECTIVE MATERIAL RETENTION SERVICE.
Software support
Software updates are not available for all software products. When this service feature is not available, it will not be included in this service.
For some products, software updates include only minor improved features. New software versions must be purchased separately.