Datasheet

This data sheet is governed by HP’s current standard sales terms or, if applicable, the
Customer’s purchase agreement with HP.
10
In cases where CSR parts or replacement products are shipped to resolve a problem, the Customer is responsible for returning the defective part
or product within a time period designated by HP. In the event that HP does not receive the defective part or product within the designated time
period or if the part or product is degaussed or otherwise physically damaged upon receipt, the Customer will be required to pay the HP list price
less any applicable discounts for the defective part or product, as determined by HP.
In order for HP to provide Collaborative Call Management, the Customer must have an active support agreement with the software vendor that
includes the required service level and features that allow the Customer to place calls and receive support from the vendor. If the vendor requires
it, the Customer will take any steps necessary to ensure that HP can submit calls on the Customer’s behalf. In addition, the Customer must provide
HP with the appropriate information needed for HP to initiate a service call with the software vendor on behalf of the Customer. HP will not be
able to transfer calls to the vendor and assumes no responsibility for failure to do so. HP’s obligations are limited to the placement of support
calls only. Purchase of Collaborative Call Management does not assign the support agreement between the Customer and vendor to HP. The
Customer remains responsible for the performance of its obligations under such agreements, which include payment of all applicable fees,
including any fees that may apply as a result of logging calls with the vendor. HP is not liable for the performance or non-performance of
third-party vendors, their products, or their support services.
The Customer will:
•
Take responsibility for registering to use the HP or third-party vendor’s electronic facility in order to access knowledge databases and obtain
product information; HP will provide registration information to the Customer as required; additionally, for certain products, the Customer may
be required to accept vendor-specific terms for use of the electronic facility
•
Retain and provide to HP upon request, all original software licenses, license agreements, license keys, and subscription service registration
information, as applicable for this service
•
Take responsibility for acting upon software product updates and obsolescence notifications received from the HP Support Center
•
Use all software products in accordance with current HP software licensing terms corresponding to the Customer's prerequisite underlying
software license, or in accordance with the current licensing terms of the third-party software manufacturer, if applicable, including any
additional software licensing terms that may accompany such software updates provided under this service
If required by HP, the Customer or HP authorized representative must activate the hardware product to be supported within 10 days of purchase
of this service, using the registration instructions within the Care Pack documentation or the email document provided by HP, or as otherwise
directed by HP. In the event that a covered product changes location, activation and registration (or proper adjustment to existing HP registration)
is to occur within 10 days of the change.
The Customer is responsible for the security of the Customer’s proprietary and confidential information. The Customer is responsible for properly
sanitizing or removing data from products that may be replaced and returned to HP as part of the repair process to ensure the safeguarding of the
Customer’s data. For more information on Customer responsibilities, including those outlined in the HP Media Sanitization Policy and Media
Handling Policy for Healthcare Customers, go to www.hp.com/go/mediahandling.
If the Customer chooses to retain repair parts covered under the defective media retention and/or comprehensive defective material retention
service feature options, it is the Customer's responsibility to:
•
Retain physical control of the covered data retentive components at all times during support delivery by HP; HP is not responsible for data
contained on the covered data retentive component
•
Ensure that any Customer sensitive data on the retained covered data retentive component is destroyed or remains secure
•
Have an authorized representative present to retain the defective data retentive component, accept the replacement component, provide HP
with identification information for each data retentive component retained hereunder, and, upon HP request, execute a document provided by
HP acknowledging the retention of the data retentive component
•
Destroy the retained data retentive component and/or ensure that is not put into use again
•
Dispose of all retained data retentive components in compliance with applicable environmental laws and regulations
For data retentive components supplied by HP to the Customer as loaner, rental, or lease products, the Customer will promptly return the
replacement components at the expiration or termination of support with HP. The Customer will be solely responsible for removing all sensitive
data before returning any such loaned, rented, or leased components or products to HP, and HP shall not be responsible for maintaining the
confidentiality or privacy of any sensitive data that remains on such components.