Datasheet

Recommended HP
Care Pack Services
for optimal satisfaction
with your HP product
3 years HP Support Plus 24
For a higher return on your storage investment, HP Support Plus 24 provides integrated hardware and
software support services designed specifically for your technology. Available 24x7, this 3-year combined
reactive support option delivers onsite hardware support and over-the-phone software support around-
the-clock. Leverage the full strength of HP Technology Services - customers can trust the services
professionals at HP to work collaboratively with them, putting our strategic and technical know-how to
work across their entire infrastructure.
Improve uptime with responsive hardware and software services
Enjoy consistent service coverage across geographically dispersed sites
Update HP software at a predictable cost
Increase customer satisfaction-with no interoperability gaps
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EEE
Recommended
Deployment
HP Installation Service.
For smooth startup and better business outcomes, HP Hardware Installation - this service provides initial
hardware installation of your product into your technology environment (system configuration is not
included). In today's new era of business technology- customers can trust the services professionals at HP
to work collaboratively with them, putting our strategic and technical know-how to work across their
entire infrastructure.
Service Features:
Installation in accordance with your business's configuration requirements
The ability to achieve more effective data management
http://h71028.www7.hp.com/ERC/downloads/5981-9356EN.pdf
Important Notice for Tape
Drives Installed in a 1U or
3U Rack Mount Kit
NOTE: These Care Packs do not apply to Tape Drives mounted in a 1U or 3U Rack Mount Kit. The HP Rack
Mount Kit Care Pack covers all possible configurations of Tape Drives. Hence the Care Packs for 1U & 3U
Rack Mount Kit covers all drives purchased with the Rack Mount Kit.
Please follow the following URL for the correct Care Pack Services and descriptions.
http://h18000.www1.hp.com/products/quickspecs/10854_na/10854_na.PDF
Important Notice for
Internal Tape Drives
Installed in an HP Server
NOTE: These Care Packs do not apply to Internal Tape Drives because they do not have Care Packs
associated with them if they are mounted in an HP Server. Hence the Care Packs for the HP Server covers
all drives purchased with the Rack Mount Kit.
Please follow the following URL for the correct Care Pack Services and descriptions.
For Proliant use - http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html
For BCS use - http://h18000.www1.hp.com/products/quickspecs/ProductBulletin.html
QuickSpecs
HP DAT Tape Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 11883 North America — Version 40 — March 29, 2013 Page 13