Datasheet

QuickSpecs
HP StoreEver MSL2024 and MSL4048 Tape Libraries
Service and Support, HP Care Pack and Warranty Information
c04154359 — DA – 13258 Worldwide — Version 44 — January 30, 2015
Page 13
turn to the storage experts at HP Services. Our Backup and Recovery Solution Service (BRSS) provides
end-to-end management of your backup integration process. The BRSS team works with you to
analyze your business and IT environment; develop a comprehensive integration plan and timetable;
design an architecture that suits your critical requirements; install backup software; implement your
solution; and validate your configuration.
 By engaging HP to implement HP Data Protector, customers' IT staff can stay focused on their
core tasks and priorities, resulting in less impact to your business
 Professional backup and recovery planning that aligns with customer's business needs and
implementation that reduces project execution time and risk to the storage environment
 HP's expertise with backup and recovery helps ensure issues are avoided
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982-7442EN.pdf
Optional Services
5-Year HP Support Plus 24
As an alternative to our recommended support level, for customers who need to improve uptime with
responsive 24x7 product support:
HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent
hardware and software services. Working with your IT team, HP Services engineers deliver onsite
hardware support and over-the-phone software support around-the-clock 365 days per year. Service
coverage encompasses HP products and selected multivendor hardware and software.
In addition, this convenient HP Care Pack packaged service makes software updates available to you at
substantial savings.
Choose Support Plus 24 when you need to:
 Improve uptime with responsive hardware and software services available anytime
 Cost-effectively obtain expert 24x7 multivendor hardware and software support
 Enjoy consistent service coverage across geographically dispersed sites
 Update HP and selected third-party software at a predictable cost
 Take advantage of subscription savings on software updates
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf
eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
 Access to self-solve tools (including search technical knowledge base)
 Efficient logging and tracking of support cases
 Collaboration with other business and IT professionals