Datasheet

QuickSpecs
HP StoreEver MSL2024 and MSL4048 Tape Libraries
Service and Support, HP Care Pack and Warranty Information
c04154359 — DA – 13258 Worldwide — Version 44 — January 30, 2015
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HP Storage Services: Offering reliability, flexibility and value-just like your storage
HP Storage Services offers a full spectrum of customer care, from technology support to complex migrations to complete
completely managed services. HP Factory Express provides customization, integration and deployment services for turnkey
solutions. HP Education offers flexible, comprehensive training on storage networking, disk storage systems, and storage
software to help your IT staff get the most out of your investments. And HP Financial solutions extend innovative financing and
asset management programs to cost-effective buy, manage and eventually retire your older equipment.
HP Storage Services, the trusted business technology experts who manage your technology in action, because when technology
works, business works. http://www.hp.com/services/storage
NOTE: Care Pack Services availability may vary by product and country.
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
 Services for customers purchasing from HP or an enterprise reseller are quoted using HP order configuration tools.
 Customers purchasing from a commercial reseller can find HP Care Pack Services at
http://www.hp.com/go/lookuptool
Recommended Services
HP Foundation Care 24x7 connects you to HP 24 hours a day, seven days a week for assistance on
resolving issues - hardware onsite response within four hours and software call back within two hours
after opening your case. Three years' coverage recommended with HP Care Pack Service.
HP ESL, MSL Tape Libraries Installation and Startup
Deployment of your HP Midrange Storage Library (MSL) products in SAN environments:.
 System installation and setup by an HP technical specialist
 Verification prior to installation that all service prerequisites are met
 Delivery of the service at a mutually scheduled convenient time
 Provides product installation according to the product specifications
 Offers deployment activities that are designed to bring the Fibre Channel-based tape library
into operation
 Helps improve performance
 Makes the most of the value of the HP ESL, MSL, and EML libraries in an IT environment by
leveraging HP knowledge in implementing Fibre Channel-based systems and solutions
 Helps reduce implementation-related disruptions in the IT environment
 Helps increase system reliability and provides more effective data management
http://h20195.www2.hp.com/v2/GetPDF.aspx/5981-7355EN.pdf
HP Backup and Recovery Solution Service
Rapid recovery from system downtime can hinge on the efficiency of your backup and recovery
management environment - and on how well that environment is integrated with your storage
infrastructure. But integration processes can be time-consuming and complex, and your IT resources
are already stretched thin. Where can you find the expert help you need?
For fast, effective integration of your backup solution into an existing or new storage infrastructure,