Product Datasheet/Brochure
46
2017 Retail Price Book Pinnacle Express, Inc.
ASPIRE BY HESTAN WARRANTY
OUTDOOR GAS PRODUCT LIMITED WARRANTY
What This Limited Warranty Covers: Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of an Aspire
by Hestan outdoor gas product (the “Product”) from an HCC authorized dealer that the Product is free from defective materials or
workmanship for a period of one (1) year from the date of original retail purchase or closing date for new construction, whichever period
is longer (“Limited Warranty Period”). HCC agrees to repair or replace, at HCC’s sole option, any part or component of the Product that
fails due to defective materials or workmanship during the Limited Warranty Period. This Limited Warranty is not transferable and does
not extend to anyone beyond the original consumer purchaser (“Purchaser”). This Limited Warranty is valid only on Products purchased
and received from an HCC authorized dealer in the fty United States, the District of Columbia and Canada. This Limited Warranty
applies only to Products in non-commercial use and does not extend to Products used in commercial applications.
How To Obtain Warranty Service: If the Product fails during the Limited Warranty Period for reasons covered by this Limited Warranty,
the Purchaser must immediately contact the dealer from whom the Product was purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying the cost to make the Product reasonably
accessible for service. Service is to be provided during normal business hours of the authorized Hestan Commercial Service Provider.
To the extent Purchaser requests service outside of the normal business hours of the authorized Hestan Commercial Service Provider,
Purchaser will pay the difference between regular rates and overtime or premium rates. Purchaser is required to pay all travel costs for
travel beyond 50 miles (one way) from the nearest authorized Hestan Commercial Service Provider.
Extensions To One Year Limited Warranty Period: In addition to the One-Year Limited Warranty, the following components have
extended warranty coverage as specically set forth below:
1. The Product’s stainless steel grill body, stainless tubular grill burners, Sear burners and rotisserie infrared burner (where applicable) are
warranted to be free from defects in material and workmanship under normal non-commercial use and service for the lifetime of the
original Purchaser. This excludes surface corrosion, scratches, and discoloration which may occur during normal use and is limited to
replacement of the defective part(s), with the Purchaser paying all other costs, including labor, shipping and handling, as applicable.
2. The Product’s cooking grates and warming rack are warranted to be free from defects in material and workmanship under normal
non-commercial use and service, for a period of ten (10) years from the original date of purchase. This excludes surface corrosion,
scratches, and discoloration which may occur during normal use and is limited to replacement of the defective part(s), with the
Purchaser paying all other costs, including labor, shipping and handling, as applicable.
3. The Product’s spit rod, briquette trays, manifolds, gas valves and sealed burner assemblies (where applicable) are warranted to be
free from defects in material and workmanship, under normal non-commercial use and service, for a period of ve (5) years from the
original date of purchase. This is limited to replacement of the defective parts, with the Purchaser paying all other costs, including
labor, shipping, and handling, as applicable.
4. All other grill components are warranted to be free from defects in material and workmanship, under normal non-commercial use and
service, for a period of two (2) years from the original date of purchase. This is limited to replacement of the defective parts, with the
Purchaser paying all other costs, including labor, shipping, and handling, as applicable.
What This Limited Warranty Does Not Cover: This Limited Warranty does not cover and HCC will not be responsible for and will
not pay for: damage to or defects in any Product not purchased from an HCC authorized dealer; color variations in color nishes or
other cosmetic damage; failure or damage from abuse, misuse, accident, re, natural disaster, commercial use of the Product, or loss
of electrical power or gas supply to the Product; damage from alteration, improper installation, or improper operation of the Product;
damage from improper or unauthorized repair or replacement of any part or component of the Product; damage from service by
someone other than an authorized agent or representative of the Hestan Commercial Service Network; normal wear and tear; damage
from exposure of the Product to a corrosive atmosphere containing chlorine, uorine, or any other damaging chemicals; damage
resulting from the failure to provide normal care and maintenance to the Product; damage HCC was not notied of within the Limited
Warranty Period; and incidental and consequential damages caused by any defective material or workmanship.
Arbitration: This Limited Warranty is governed by the Federal Arbitration Act. Any dispute between Purchaser and HCC regarding or
related to the Product or to this Limited Warranty shall be resolved by binding arbitration only on an individual basis with Purchaser.
Arbitration will be conducted by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules or
by JAMS. The arbitration hearing shall be before one arbitrator appointed by the AAA or JAMS. The arbitrator shall not conduct class
arbitration and Purchaser shall not bring any claims against HCC in a representative capacity on behalf of others.
Limitation Of Liability: This Limited Warranty is the nal, complete and exclusive agreement between HCC and Purchaser regarding the
Product.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE. NO WARRANTIES WHETHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE SHALL APPLY AFTER THE LIMITED WARRANTY PERIOD STATED ABOVE. NO OTHER EXPRESS
WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE
BINDING ON HCC. HCC ASSUMES NO RESPONSIBILITY THAT THE PRODUCT WILL BE FIT FOR ANY PARTICULAR PURPOSE,
EXCEPT AS OTHERWISE PROVIDED BY APPLICABLE LAW.
HCC SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR
ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE
PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF HCC HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. NO RECOVERY OF ANY KIND AGAINST HCC SHALL BE GREATER IN AMOUNT THAN THE
PURCHASE PRICE OF THE PRODUCT.
WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND
YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THE
PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF HCC. THIS LIMITED WARRANTY STATES YOUR EXCLUSIVE
REMEDY.