User's Manual
Table Of Contents
- Contents
- Safety Notice
- 1 Introduction
- 2 Setup
- 3 Data Structure
- 4 Web Control
- 5 PandarView
- 6 Communication Protocol
- 7 Sensor Maintenance
- 8 Troubleshooting
- Appendix I Channel Distribution
- Appendix II Absolute Time and Laser Firing Time
- Appendix III PTP Protocol
- Appendix IV Certification Info
- Appendix V Support and Contact
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8 Troubleshooting
In case the following procedures cannot solve the problem, please contact Hesai technical support.
Symptoms
Points to Check
Indicator light is off on the
connection box
Verify that
· the power adapter is properly connected and in good condition
· the connection box is intact
Motor is not running
Same as above
Motor is running but no
output data received,
neither on Wireshark nor
PandarView
Verify that
· the Ethernet cable is properly connected
· the LiDAR's IP is in the same subnet with the PC's
· the horizontal FOV is properly set on the Azimuth FOV page of web control
· the firmware version of the sensor is shown on the Upgrade page of web control. If the version is shown as
"xxxx", contact Hesai for further diagnostics
Can receive data on
Wireshark but not on
PandarView
Verify that
· the Destination IP and the Destination LiDAR Port are correctly set on the Settings page of web control
· the PC's firewall is disabled, or that PandarView is added to the firewall exceptions
Cannot open web control
Verify that
· the Ethernet cable is properly connected
· the LiDAR's IP is in the same subnet with the PC's. Users may use WireShark to check the LiDAR's IP that
broadcasts data packets
Afterwards,
· restart the PC, or connect the LiDAR to another PC
(Continued on the next page)