Troubleshooting Guide

5
Helpful Videos – www.hzsupport.com Helpful Answers – 1-800-858-8501
D. POSSIBLE CAUSE: Chime is muted.
D. CORRECTIVE ACTION: Press and release the mute button until the green
light is turned off.
E. POSSIBLE CAUSE: Dip switch #1 in the push button has been moved to the
“ON” position.
E. CORRECTIVE ACTION: Ensure dip switch #1 is in the “OFF” position in the
push button and follow the steps above to re-sync the push button and chime.
3. PROBLEM: Batteries seem okay, but the chime does not work after installation.
A. POSSIBLE CAUSE: Chime or push button is mounted on metal or near metal
studs. Note: Metal reduces transmission range.
A. CORRECTIVE ACTION: Use 1/4 in. to 1/2 in. (6 to 13 mm) wood shims to
move chime or push button away from metal surface.
B. POSSIBLE CAUSE: Chime is mounted near concrete floor or wall. Note:
Concrete may reduce range.
B. CORRECTIVE ACTION: Move chime away from concrete surface.
C. POSSIBLE CAUSE: Chime and push button are installed too far apart.
C. CORRECTIVE ACTION: Locate chime closer to push button.
4. PROBLEM: Chime sounds when not intended (false triggers).
POSSIBLE CAUSE: Chime is receiving interference from another wireless
device.
CORRECTIVE ACTION: Reset chime and push button.
• Remove push button battery. Wait 30 seconds.
• Press and hold the push button for 10 to 15 seconds within 60 seconds
after installing battery into the push button.
• Press and hold the “Sync/Music” button on the chime until the chime sounds
a “Beep-Beep-Beep-Beep”.
• To re-sync the push button and chime, press and hold the “Sync/Music”
button on the chime until the chime sounds a “Beep-Beep”.
• Press the push button within 30 seconds. The chime will sound a “Beep-
Beep” tone to indicate the push button is synced.
• Press the push button to ensure operation.
5. PROBLEM: The new push button and chime do not work with existing push
buttons and chimes.
POSSIBLE CAUSE: The new push button and chime are not using the same
codes as existing push buttons and chimes.
CORRECTIVE ACTION: The new push button and chime need to be set
to work with existing push buttons and chimes. Please call 1-800-858-8501
for assistance in changing the codes to work with existing push buttons and
chimes.
Note: The push button and chime come synced from the factory. The range of the
wireless chime can vary with location, temperature, and battery condition.