Troubleshooting Guide

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Troubleshooting
1. PROBLEM: Chime does not play the added sound file.
POSSIBLE CAUSE: Chime can only play MP3 formatted sound files.
CORRECTIVE ACTION: Find a MP3 version of the desired tune or convert
the existing file to the MP3 format.
2. PROBLEM: Chime does not sound.
A. POSSIBLE CAUSE: Push button and chime are not synced.
A. CORRECTIVE ACTION: Sync the push button and chime.
• Press and hold the “Sync/Music” button on the chime until the chime sounds
a “Beep-Beep”.
• Press the push button within 30 seconds. The chime will sound a “Beep-
Beep” tone to indicate the push button is synced.
• Press the push button to ensure operation.
B. POSSIBLE CAUSE: Batteries not installed correctly.
B. CORRECTIVE ACTION: Make sure batteries are installed according to the
diagram inside the push button and chime.
C. POSSIBLE CAUSE: Batteries are dead.
C. CORRECTIVE ACTION: Check charge of push button and chime batteries
and replace if necessary.
VOL
+
VOL
–
Light
Sync
Music
Adding MP3 Tunes to the Chime
The suggested tune length is 2-15 seconds. The maximum tune length is 20 seconds.
If the tune is longer than 20 seconds, only the first 20 seconds will play.
• Connect the USB cable to the chime and the computer.
• Locate and open the external drive folder.
• Drag the desired MP3 file to the chime drive.
• Disconnect (eject per computer operating system) the chime from computer.
• Remove the USB cable.
Note: The chime will not play while connected to the computer.