Product Manual

10
TROUBLESHOOTING
Troubleshooting
Before contacting service personnel, refer to the following instructions to check and correct any
failures.
Display
Causes
Corrective Action
Underload: The scale is not on a
level surface or a tare value was not
cleared.
Ensure the scale is on a flat surface.
Switch the scale off and on again. If
the error occurs again, please contact
Technical Support at 1-800-638-3722.
Overload: Maximum weighing range
is exceeded.
Unload the scale, or switch them off
and on again. Check the maximum
weighing range.
The batteries are depleted.
Replace the batteries.
The scale is not level.
Ensure the scale is on a flat surface. If
the error message persists after
realignment, contact your service
provider.