User manual

39
Troubleshooting
mode to another one compatible with your TV set may help solving the problem. You should
test this by consecutive examination of video modes. It is suggested to start with the lowest
picture resolutions.
● If possible, try to use another HDMI cable.
● If possible, try to change the mode of connection of the player to your HDMI equipment:
e.g., instead of connection through a receiver, connect directly to a TV set.
● If possible, try to connect the player to another TV/monitor/projector or AV receiver, since
the problem may be caused by another equipment, and not the player or HDMI cable.
If the problem persists, it is quite probable that the player is not compatible or is partially com-
patible with the particular HDMI equipment.
TROUBLE: The device works improperly.
SOLUTION:
● It is possible that the temperature requirements were not observed, and there is condensate
on internal parts. Unplug the player from the AC mains. Wait until the condensate evaporates,
see "Safety Measures" section, and then start using the player normally.
● It is possible that the device needs to be rebooted. Switch the player off, wait at least 60
seconds, then switch it on.
● Some player functions can work improperly or be not available due to a particular media
content, a particular connected hardware, or particular player settings. Try to use other me-
dia content or connect other hardware to check if the problem is caused by a specific kind of
media content of a specific kind of connected hardware. Try to adjust the player settings. If
possible, try to check if the same functions (with the same media content, with the same con-
nected hardware, and with the same player settings) work normally on other players of the
same model. If you still think that your player works improperly, please contact an autorized
service center.
Playback Problems
T ROUBLE: Stuttering of the playback of high bitrate video files.
SOLUTION: For playback of high bitrate video files, please make sure that the player has
sufficient (with some reserve) media data reading speed. The speed depends on the data
storage drive. If the reading speed is insufficient, there will be playback problems such as video
and audio stuttering. To avoid such problems, it is recommended to store the file on a device
ensuring best read speed and play the file from this device.
You may test the reading speed for a particular file in the following way: select the file in the
file browser, press the INFO button on RC and select "Read Test". The player will check the file
reading speed and display the information on the maximum possible read speed for this file.
For smooth playback of the file, this speed should exceed the maximum file bitrate with some
reserve. In some cases, exceeding an average file bitrate with some reserve may be enough.
During playback of a file from a hard drive directly connected the player (especially, if the hard
drive is formatted to EXT2 or EXT3 filesystem), the maximum possible data transmission speed
can be reached. So, it is recommended to copy a problematic file to such a hard drive. If the
problem disappers during playback from such a hard drive, the problem is most probably
caused by the insufficient reading speed from the media source used previously.
Besides, stuttering and other playback problems may be caused by specific properties of the
media file. For instance, the file may be encoded such a way that the player’s decoder is not