System information

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4‐2Troubleshooting
If you found the Outdoor Wireless-N Smart Repeater is working improperly or
stops responding to you, don’t panic! Before you contact your dealer of
purchase for help, please read this troubleshooting first. Some problems can
be solved by yourself within very short time!
Scenario Solution
Outdoor Wireless-N
Smart Repeater is not
responding to me when
I want to access it by
web browser
a. Please check the connection of power cords
and network cables of this Outdoor Wireless-N
Smart Repeater. All cords and cables should
be correctly and firmly inserted into the
Outdoor Wireless-N Smart Repeater.
b. You must use the same IP address section
which Outdoor Wireless-N Smart Repeater
uses.
c. Are you using MAC or IP address filter? Try to
connect the Outdoor Wireless-N Smart
Repeater by another computer and see if it
works; if not, please restore your Outdoor
Wireless-N Smart Repeater to factory default
settings (pressing ‘reset’ button for over 10
seconds).
d. Set your computer to obtain an IP address
automatically (DHCP), and see if your
computer can get an IP address.
e. If you did a firmware upgrade and this
happens, contact Hawking Tech Support.
f. Contact Hawking Tech Support for further help.
No connection to the
Internet (Wireless
Modem port)
a. Go to ‘Status’ -> ‘Internet Connection’ menu,
and check Internet connection status.
b. Attempt to connect to the source wireless
network to see if you can obtain an active
Internet connection directly. If network is out
of range do not try this.
c. Check your wireless security settings to ensure
they match with the source wireless network.