Instructions / Assembly

ManualsBrandsHavahart Wireless ManualsOutdoorsRadial-Shape Select Wireless Dog Fence for Medium-Large Dogs

www.HavahartWireless.com

Troubleshooting

1-800-800-1819, Option 453

Issue: Solution:

The Havahart

Wireless Collar

is not beeping or delivering a

Static correction.

The Havahart

Wireless Collar

is beeping everywhere.

The Havahart

Wireless Collar

is beeping inside the home.

The Havahart

Wireless Collar

is beeping but my dog is

not responding to the Static

correction.

• Check that the Controller is plugged into a working 120V AC outlet not operated by a

light switch, turned on, the LCD screen is displaying text, and the correction level and

Fence Boundary distance are set to your desired levels.

• Make sure that the Collar has a fully charged, properly installed Battery. The positive

side faces outward.

• Make sure that the Collar has been properly added to the Controller and the

correction level is set to Static Level 1 (see Page 12).

• Make sure to shake the Collar to keep it awake when crossing the Trigger Zone.

• Check that the Controller is plugged into a working 120V AC outlet not operated by a

light switch, turned on, the LCD screen is displaying text, and the correction level and

Fence Boundary distance are set to your desired levels.

• Make sure that the Collar has a fully charged, properly installed Battery. The

positive side faces outward.

• Make sure that the Collar has been properly added to the Controller (see Page 12).

• If the situation persists, try these methods:

1. Place the Controller above or at least 3 feet away from appliances

and other large metal objects like mirrors.

2. Raise the Controller to 6 feet or to a higher ﬂoor in the home.

3. Expand the Fence Boundary by increasing the Fence radius on

the Controller.

4. If the ﬁrst three methods prove ineffective, choosing an altogether

different Controller location in the home may be necessary.

• If relocating the Controller, remove the Havahart

Wireless Collar from your dog

before turning off the Controller.

• Check that the Controller is plugged into a working 120V AC outlet not operated by a

light switch, turned on, the LCD screen is displaying text, and the correction level and

Fence Boundary distance are set to your desired levels.

• Make sure that the Collar has a fully charged, properly installed Battery. The

positive side faces outward.

• Make sure that the Collar has been properly added to the Controller (see Page 12).

• Expand the Fence Boundary by increasing the Fence radius on the Controller to ensure

the entire home is within the Roaming Area. If not, adjust the Fence Boundary distance

or move the Controller to include the entire home in the Roaming Area.

• If relocating the Controller, remove the Havahart

Wireless Collar from your dog

before turning off the Controller.

• Make sure the Static correction level is set to Static Level 1 or above.

• Test the Havahart

Wireless Collar with the Heart-Shaped Collar Tester.

• If the Tester lights up, check the ﬁt of the Havahart

Wireless Collar.

• If necessary, trim your dog’s hair where the Probes touch the neck and/or

switch to the Long Probes.

• Increase the Static correction by one level.

• Repeat training steps as necessary.

Issue: Solution:

The Havahart

Wireless Collar

is beeping in the middle of the

yard.

The LCD screen on the

Controller is not on.

The Indicator Light on the

Havahart

Wireless Collar has

turned a solid green color and

the Controller is not sensing

the Havahart

Wireless Collar.

My dog reacts strongly to

the Static correction and has

demonstrated signs of stress.

• Check that the Controller is plugged into a working 120V AC outlet not operated by a

light switch, turned on, the LCD screen is displaying text, and the correction level and

Fence Boundary distance are set to your desired levels.

• Make sure that the Collar has a fully charged, properly installed Battery. The

positive side faces outward.

• Make sure that the Collar has been properly added to the Controller (see Page 12).

• The Havahart

Wireless Collar may beep when it loses the Controller signal as a

result of interference from other objects (see the section about Factors

Affecting Signal Strength on Page 8). This sometimes occurs if a large metallic

object is between the Havahart

Wireless Collar and the Controller, if the orientation

of the Havahart

Wireless Collar changes near the Trigger Zone, or if the surrounding

electronic signals interfere with the signal.

• If the situation persists, try these methods:

1. Place the Controller above or at least 3 feet away from appliances

and other large metal objects like mirrors.

2. Raise the Controller to 6 feet or to a higher ﬂoor in the home.

3. Expand the Fence Boundary by increasing the Fence radius on

the Controller.

4. If the ﬁrst three methods prove ineffective, choosing an altogether

different Controller location in the home may be necessary.

• If relocating the Controller, remove the Havahart

Wireless Collar from your pet

before turning off the Controller.

• Make sure the Controller power switch is on (blue light is ﬂashing) and

the AC Adapter Power Cord is fully connected and plugged into the

Controller and a working standard 120V AC outlet. Make sure that the

electrical outlet where the AC Adapter Power Cord is connected is not

controlled by a light switch. If it is, move the AC Adapter Power Cord to

another outlet or make sure the light switch stays on all the time.

• Twist the Battery Cap slightly clockwise.

• If the situation persists, unscrew the Battery Cap by twisting it counterclockwise,

remove the Battery, replace the Battery and screw the Battery Cap back in place.

• If possible, lower the Static correction level.

• Make sure you are in control of the situation when your dog receives his ﬁrst

Static corrections (have him on a leash attached to a separate, non-metal collar)

and lead him into the Roaming Area and praise him. If your dog continues to

show signs of stress, suspend training and start again the next day.

• Make sure to end all training sessions on a positive note with lots of playtime and

praise in the Roaming Area at least 10 feet away from the Training Flags.