User guide

78
IND100077-91
Appendix
Trouble-shooting
GENERAL TROUBLE-SHOOTING
CD-ROM FAILURE OR READ/DETECTION PROBLEMS?
If the product are operated/located in a area with extreme condensation, the CD/DVD-ROM drive may not work
correctly due to condensation on the read head. Keep the product on for a while until it’s reached normal operating
temperature, and retry accessing discs. Otherwise, consider using USB memory sticks or alternative storage devices.
NO CD-ROM AVAILABLE ON YOUR PRODUCT FOR INSTALLING DRIVERS/SOFTWARE?
Please use USB memory sticks, USB Floppy drive, USB CD-Rom Drive or alternative storage devices to transfer or
install software on CD-ROM-less units. You may also download drivers from: http://www.hatteland-display.com/archive
RECOVERY/RESCUE IMAGE
IND101744-1 rev 04 - 18 Sep 2014 - 6987/6923/363
Hatteland Display AS, Åmsosen, N-5578 Nedre Vats, Norway
Tel: [phone] - [e-mail] - www.hatteland-display.com
RECOVERY / RESCUE IMAGE - QUICK START
The Recovery Kit (USB Flash) will attempt to restore the HDD/SSD partition back to factory default overwriting all
current data available on the HDD/SSD device. The recovery image is located either on a hidden partition image
located on the computer unit (HT/HM C01 with WinXP only) or it is included as a image on the USB Flash Kit for
HT 221, HT 216, HT B17, HT B18, HT B22 and HT/HM C01/C02 (Win7 only) computer models. The recovery
image  le is not accessible from any operating system, only by the Recovery Kit (USB Flash) provided by Hatteland
Display. For more information, visit http://www.hatteland-display.com/os
Note that all  les created after initial factory boot will be DELETED - make sure you do backup!
Restore from external USB recovery image:
1: Insert the USB Flash media into the computer usb connector.
2: Restart the computer.
3: On the  rst screen that appear, press “Delete” or “F2” on the keyboard (depending on BIOS model) to bring up
the BIOS setup screen.
4: Select “Advanced BIOS features” or “Boot“ (depending on BIOS model).
5: Set “Harddisk boot priority” to “USB HDD” as number 1
or select "Hard Disk Drives", then modify "1 st" to "USB: ...." depending on BIOS model.
6: Press F10 and then Enter on keyboard, or “F4” to save settings (depending on BIOS model).
7: Follow the on screen instructions that will be executed from the USB Flash media, such as;
8: After the restore operation is complete, remove the USB Flash Media and restart.
9: The computer is now restored to its original factory state.
10: If rescue failed, an error message will be displayed.