Instruction Manual

English
Form No. GRSM-0121
18
Symptom Probable Cause Corrective Action
Unit too hot. Thermostat control set too high. Adjust thermostat control to a lower setting.
Thermostat control stuck in the “on” position. Contact Authorized Service Agent or Hatco for
assistance.
Unit plugged into an incorrect power supply. Verify with qualified personnel that power supply
matches unit specification.
Unit not hot enough. Thermostat control set too low. Adjust thermostat control to a higher setting.
Location of unit is susceptible to air currents (air
conditioning ducts or exhaust fans).
Block air currents or relocate unit.
Unit not working at all. Unit not plugged in. Plug unit into proper power supply.
Unit not turned on. Move Power On/Off (I/O) switch to the On (I)
position.
Power On/Off (I/O) switch is not functioning.
Contact Authorized Service Agent or Hatco for
assistance.
Heating element is burned out.
Thermostat control is defective.
MAINTENANCE
General
Hatco Glo-Ray
®
Heated Shelf units are designed for maximum
durability and performance with minimum maintenance.
WARNING
ELECTRIC SHOCK HAZARD:
• Turn OFF power switch, unplug power cord, and
allow unit to cool before performing any cleaning,
adjustments, or maintenance.
• DO NOT submerge or saturate with water. Unit is not
waterproof. Do not operate if unit has been submerged
or saturated with water.
• This unit is not “jet-proof” construction. Do not use
jet-clean spray to clean this unit.
• Do not steam clean or use excessive water on unit.
• Use only Genuine Hatco Replacement Parts when
service is required. Failure to use Genuine Hatco
Replacement Parts will void all warranties and may
subject operators of the equipment to hazardous
electrical voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are specified to
operate safely in the environments in which they are
used. Some aftermarket or generic replacement parts
do not have the characteristics that will allow them to
operate safely in Hatco equipment.
This unit has no “user-serviceable” parts. If service
is required on this unit, contact an Authorized Hatco
Service Agent or contact the Hatco Service Department at
800-558-0607 or 414-671-6350.
Daily Cleaning
To preserve the finish of the Glo-Ray Heated Shelf, it is
recommended that all surfaces be cleaned daily
NOTICE
Use non-abrasive cleaners and cloths only. Abrasive
cleaners and cloths could scratch the finish of the unit,
marring its appearance and making it susceptible to soil
accumulation.
1. Turn off the unit, unplug the power cord, and allow the unit
to cool.
2. Remove and wash all food pans, if necessary.
3. Wipe down all metal surfaces with a non-abrasive, damp
cloth. Stubborn stains may be removed with a good
stainless steel or non-abrasive cleaner. Clean hard to
reach areas using a small brush and mild soap.
4. Wipe dry all surfaces using a non-abrasive, dry cloth.
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
TROUBLESHOOTING GUIDE