User manual

H6D www.hasselblad.com
USER GUIDE
Troubleshooting
195
Table of Content
Problem Possible cause Suggested correction
Error massage - See chapter “8.1 Error Messages” on
page 196.
Camera is deactivated The camera can be affected by a
discharge of electricity. This can happen
when the area around the control buttons
on the grip accidentally touches a
conductive cord or material connected to
earth.
This can deactivate the camera and does
not cause any damage.
Press the ON - OFF button on the grip to
activate the camera.
Wrong language If the sensor unit has been set to a
language you don’t understand (on a
rented camera, for example), you can
navigate to your preferred language by
following the actions and appearance in
the illustrations here.
See chapter 8.2 on page 197 to Change
Language On Sensor Unit From Unknown
Language.
Dark or coloured spots or lines in your
images
Dirt or particles on the surface of the
camera lens
See chapter “8.3 Clean the Lens Glass”
on page 198.
Dirt or particles on the surface of the
sensor unit’s infrared (IR) lter
See “8.4 Clean the Sensor Unit Filter” on
page 199.
Temperature warning icon appears Rapidly taken captures make heavy
demands on the processor in the sensor
unit which in turn produces heat. This
can in combination with high ambient
temperature result in noise in the image
les.
At ca. 60 °C a warning dialogue
appears notifying that the sensor unit is
temporarily shutting down to allow the
sensor unit to cool.
Let the sensor unit cool down for at least
20 minutes.
Time and date settings on the sensor unit
does not work
Time and date settings on the sensor
unit (which are included with les and
folder labels) are updated automatically
through a USB3/Phocus connection.
These settings are retained for about
two consecutive weeks by a small
rechargeable cell that is automatically
recharged by the main battery or USB3
with regular use.
Leave the sensor unit ON for 12 hours.
Camera shuts down even if battery status
seems good
The charge counter in the battery has
come out of sync and needs to be reset
Battery reset procedure explained on
page 196.