User Manual

Table Of Contents
14221-1200-2010
64
10. BASIC TROUBLESHOOTING
10.1 ERROR MESSAGES
This section provides a list of error messages, as well as possible causes and solutions.
SCREEN TEXT REASON RESOLUTION
Top Level Display
DELETE NOT
ALLOWED
Nuisance delete not allowed on
current channel.
Requires new Mission Plan
configuration (either
Limited/Programmable scan lists
or Keypad P1/P2 channels).
EMERGENCY ACTIVE
SCAN DISABLED
Cannot scan when transmitting an
emergency.
Exit emergency to start scanning.
OTAR REKEY FAILED
Self-explanatory
Attempt OTAR operation again.
OTAR ZEROIZE
FAILED
Attempt OTAR operation again.
NO OTAR KEK
LOADED
Load valid KEK before attempting
OTAR.
INVALID OTAR
KEYSETS
OTAR configuration failed because
keysets were improperly configured.
Zeroize keys and reload KEK(s)
before attempting OTAR.
INVALID KEYSTORE
ZEROIZE NEEDED
Corrupt key database. Zeroize database.
SYNTH OUT OF LOCK DSP synthesizer out of lock.
Channel will reselect
automatically to attempt to obtain
synth lock.
SYNTH OUT OF LOCK
POWER CYCLE RADIO
DSP synthesizer out of lock - unable
to restore by reselecting channel.
Unable to obtain synthesizer lock.
Power cycle radio and contact
Harris if problem persists.
Bluetooth Pairing
Screen
PAIRING FAILED Bluetooth pairing failed.
Ensure device is discoverable
and attempt to re-pair the device.
PIN CODE MUST
HAVE AT LEAST 4
DIGITS
The PIN entered is too short. Enter at least four digits.
Channel Edit Screen
EDIT FAILED Unable to modify P25 Channel
Power cycle and try again--
contact Harris if problem persists
INVALID RX
FREQUENCY
Entered Rx frequency is invalid.
Ensure frequency follows band
spacing rules.
INVALID TX
FREQUENCY
Entered Tx frequency is invalid.
Ensure frequency follows band
spacing rules.
INVALID CODE
Code entered is not a valid CDCSS
code.
Ensure code is valid.
Mission Plan List
Screen
EMERGENCY ACTIVE
FILL DISABLED
Cannot activate mission plans when
transmitting an emergency.
Exit emergency to activate a new
mission plan.
Install Operations
INSTALL NOT
ALLOWED
Error during install process.
Transfer the file again and
reattempt install. Contact Harris if
problem persists.
EXTRACTION FAILED Extraction of compressed file failed.
Transfer file again and reattempt
install. Contact Harris if problem
persists
REMOVE FAILED Removal of existing software failed
Attempt to install again and
contact Harris if problem persists.