User's Manual

14221-1200-4010, Rev. B
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4. CUSTOMER SERVICE
4.1 TECHNICAL SUPPORT
The Harris Technical Assistance Center (TAC) resources are available to help you with overall system
operation, maintenance, upgrades, and product support. TAC is your point of contact when you need
technical questions answered.
Product specialists, with detailed knowledge of product operation, maintenance, and repair, provide
technical support via a toll-free telephone number (in North America). Support is also available through
mail, fax, and e-mail.
For more information about technical assistance services, contact your sales representative, or call the
Technical Assistance Center directly at:
North America: 1-800-528-7711
International: 1-434-385-2400
Fax: [phone]
E-mail: PSPC
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[e-mail]
4.2 TECH-LINK
For more information about this and other Harris PSPC products, check out our Tech-Link service at:
https://premier.pspc.harris.com/
Tech-Link is a one stop link to Technical Documentation (downloadable PDFs), Software Revisions,
Feature Encryption, pictorials of parts and accessories, and other information pertaining to our products.
This is information that will enhance your service efforts; 24 hours a day and 7 days a week.
4.3 CUSTOMER CARE
If any part of the system equipment is damaged on arrival, contact the shipper to conduct an inspection
and prepare a damage report. Save the shipping container and all packing materials until the inspection
and the damage report are completed. In addition, contact the Customer Care center to make
arrangements for replacement equipment. Do not return any part of the shipment until you receive
detailed instructions from a Harris representative.
Contact the Customer Care center at http://www.pspc.harris.com/CustomerService or:
North America:
Phone Number: 1-800-368-3277
Fax Number: 1-321-409-4393
E-mail: PSPC
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[e-mail]
International:
Phone Number: 1-434-455-6403
Fax Number: 1-321-409-4394
E-mail: PSPC
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[e-mail]