Owners Manual

/ TROUBLESHOOTING
39
Bluetooth
A device cannot connect with the .
• Check if you enable the Bluetooth function of the
device.
• The is already connected to another
Bluetooth device. Disconnect the previously connected
device rst.
Poor audio quality from a connected Bluetooth device.
• The Bluetooth reception is poor. Move the device
closer to the , or remove any obstacle
between them.
Internet
Failed to connect to Wi-Fi.
• Check if your router works.
• Follow the instructions in the Google Home app to
complete the Wi-Fi setup.
• Make sure that you have selected the right network and
entered the correct password.
• Make sure that your router or modem is turned on and
within the range.
• Make sure that your is connected to
the same wireless LAN as your smartphone or tablet.
The Google Home app cannot nd the device.
• Make sure that your is powered on.
• Make sure that your network (Wi-Fi or Ethernet) is
working properly.
• Make sure that your router or modem is powered on
and within the range.