Users Manual Part 4

Table Of Contents
The emergency call has been made:
R
A voice connection is established with the
emergency call centre.
R
A message with accident data is transmitted
to the emergency call centre.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
If no connection can be made to the public
emergency services, a corresponding message
appears in the display.
#
Dial the 112 emergency number or an appro‐
priate local emergency call number on your
mobile phone.
If an emergency call has been initiated:
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre.
R
On the basis of the call, the emergency call
centre decides whether it is necessary to call
rescue teams and/or the police to the acci‐
dent site.
R
If no vehicle occupant answers, an ambu‐
lance is sent to the vehicle immediately.
Triggering a manual emergency call
#
To use the SOS button in the overhead
control panel: press the SOS button at least
one second long .
or
#
To use the voice control: use the voice
commands of the MBUX Voice Assistant .
The emergency call has been made:
R
A voice connection is established with an
emergency call centre.
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emer‐
gency call centre.
R
On the basis of the call, the emergency call
centre decides whether it is necessary to call
rescue teams and the police to the accident
site.
R
A message with accident data is transmitted
to the emergency call centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the central display.
#
Dial the 112 emergency number or an appro‐
priate local emergency call number on your
mobile phone.
Emergency call system data transmission
For both the Mercedes-Benz emergency call sys‐
tem as well as the 112 emergency call system
(EU eCall) data is transferred to the Mercedes-
Benz emergency call centre or the public emer‐
gency services call centre.
Depending on the emergency call system
(/ page 407) activated different data is trans‐
mitted to the appropriate emergency call centre.
410
MBUX multimedia system